Senior Manager, Digital Programs & Loyalty

Metcash Trading Limited; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

5th week of annual leave

2 well-being days

1 volunteer day

Career growth opportunities

12 weeks parental leave

Mental Health Australia Gold

Flex Ready and Family Friendly

Job summary

Metcash is seeking a Senior Manager Digital Programs to lead loyalty, eCommerce and digital engagement across five retail banners from its Macquarie Park base, with three days a week in the office. You will shape connected customer experiences and drive acquisition, retention and sales growth through data-driven leadership.

Reporting to the Head of Shopper Brand and Digital, you will guide high-performing teams and partner with Marketing, Technology and Operations to deliver innovative solutions

Qualifications

• Proven leadership in digital, eCommerce, loyalty or customer experience roles within retail or related industries.
• Experience developing and executing digital transformation programs and customer engagement strategies.
• Success leading loyalty programs and data initiatives including identity and personalization strategies.
• Experience managing digital commerce platforms and driving growth through digital channels.

Responsibilities

• Develop and execute the loyalty, eCommerce and digital engagement strategy across banners.
• Lead the liquor pillar's digital transformation roadmap aligned with priorities.
• Evolve loyalty program strategy, propositions and platform capabilities.
• Drive acquisition, engagement, retention and lifetime value via data-led initiatives.
• Define and deliver the eCommerce strategy and roadmap for growth and satisfaction.
• Partner with Technology and external vendors to implement platform enhancements.
• Provide leadership and development to Loyalty, eCommerce and Retailer Engagement teams.

Skills

Leadership

Digital strategy

Loyalty programs

Data-driven

Cross-functional teams

Stakeholder management

Job description

Metcash is seeking a Senior Manager Digital Programs to lead loyalty, eCommerce and digital engagement across five retail banners from its Macquarie Park base, with three days a week in the office. You will shape connected customer experiences and drive acquisition, retention and sales growth through data-driven leadership.

Reporting to the Head of Shopper Brand and Digital, you will guide high-performing teams and partner with Marketing, Technology and Operations to deliver innovative solutions