Senior Manager, Digital Platforms, eCommerce & Loyalty

Metcash Limited; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Extra Leave

Career Growth

Parental Leave

Mental Health

Flexibility

Job summary

Metcash is pursuing a Senior Manager Digital Programs to lead digital, loyalty and ecommerce strategies across multiple retail banners. You will shape connected customer experiences to drive acquisition, retention and sales growth, steering high-performing Loyalty, ecommerce and Retailer Engagement teams in collaboration with Marketing, Technology and Operations.

This permanent full-time role is based in Sydney with hybrid work, including three days in the office.

Qualifications

• Leadership experience in digital/ecommerce/loyalty within retail, consumer goods or related industries.
• Proven experience developing and executing digital transformation programs and customer engagement strategies.
• Demonstrated success leading loyalty programs and customer data initiatives, including identity and personalisation strategies.
• Strong experience managing digital commerce platforms and delivering growth through digital channels.
• Experience leading cross-functional teams and complex programs involving technology, operations and customer-facing functions.
• Proven ability to influence and collaborate with senior executives, technology partners and external stakeholders.

Responsibilities

• Develop and execute loyalty, ecommerce and digital engagement strategy across all retail banners.
• Lead the liquor pillar's digital transformation roadmap, aligning with business and technology priorities.
• Evolve loyalty program strategy, propositions and platform capabilities.
• Drive customer acquisition, engagement, retention and lifetime value through data-led loyalty initiatives.
• Define and deliver the ecommerce strategy and roadmap to achieve growth and customer satisfaction.
• Partner with Technology teams and external vendors to prioritise and deliver platform enhancements.
• Provide leadership, coaching and development to Loyalty, ecommerce and Retailer Engagement teams.

Skills

Leadership

Digital strategy

Loyalty programs

Data initiatives

Customer personalisation

Cross-functional leadership

Vendor management

Job description

Metcash is pursuing a Senior Manager Digital Programs to lead digital, loyalty and ecommerce strategies across multiple retail banners. You will shape connected customer experiences to drive acquisition, retention and sales growth, steering high-performing Loyalty, ecommerce and Retailer Engagement teams in collaboration with Marketing, Technology and Operations.

This permanent full-time role is based in Sydney with hybrid work, including three days in the office.