Change and Communication Manager

Metcash Trading Limited; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

5th week annual leave

2 well-being days annually

1 volunteer day annually

Career growth opportunities

Parental leave 12 weeks

Job summary

Metcash is seeking a Change & Communications Manager for a permanent role in Macquarie Park. You will drive change initiatives across Food Retail, Marketing and Supply Chain, engaging stakeholders, customers and suppliers, and guiding readiness, communications, and capability uplift.

Reporting to the Senior Change and Communications Manager, you will deliver practical and strategic contributions to project outcomes.

Qualifications

• Proven experience delivering change management initiatives within complex project environments.
• Ability to engage and influence both white-collar and frontline stakeholders.
• Formal Change Management qualification (e.g. Prosci, ADKAR or equivalent).
• Strong understanding of change, communication and stakeholder engagement principles.

Responsibilities

• Drive tailored change management plans to minimise resistance and maximise engagement.
• Deliver impactful communications, training and delivery to mitigate change risks.
• Develop comprehensive change collateral aligned with delivery approaches and readiness processes.
• Collaborate with the program team to design change activities and stakeholder engagement plans.
• Ensure seamless transition to BAU models with robust transition plans and support.
• Participate in the Delivery Success change cohort to maintain consistency.

Skills

Change management

Stakeholder engagement

Communication

Leadership

Education

Change Management qualification (Prosci/ADKAR)

Job description

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business.

When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

• Grow your career with tailored development programs
• Thrive your way with flexible work options
• Make your mark in a high-performing, values-led team

At Metcash Food, we’re the power behind local business, proudly supplying over 1600 independently owned stores in every corner of Australia and New Zealand. With a range of trusted independent brands like IGA, Foodland and Campbells/C-Store, our stores sit at the heart of their communities, providing locals with the products and homegrown produce they love most.

We have an exciting opportunity for a Change & Communications Manager role on a Permanentbasis located in Macquarie Park.

The Change and Communications Manager is the driving force behind smooth transitions. They ensure stakeholders, customers, and suppliers are engaged, while also assessing risks and readiness. Working across the Food Retail & Marketing and Supply Chain Portfolios, the focus will be on crafting effective strategies and plans to inform, prepare, and engage our people, ensuring seamless adoption and success in the new landscape. From communications to capability uplift, they're the champions of change. Reporting to the Senior Change and Communications Manager, this hands‑on role plays a key part in delivering successful project outcomes through practical and strategic contributions.

In this Role

• Drive awareness, desire, knowledge, ability, and reinforcement through tailored change management plans, minimising resistance and maximising engagement
• Implement impactful communications, training, and delivery to mitigate change risks effectively
• Develop comprehensive change collateral aligned with the Metcash Delivery Success approach, covering strategies, impact assessments, stakeholder engagement, and readiness processes
• Collaborate with the program team to design, develop, and deliver fit-for-purpose change activities, stakeholder engagement plans, targeted communications, and monitoring mechanisms
• Ensure seamless transition to business as usual (BAU) models, sustainability, and acceptance through robust transition plans and support
• Actively participate in the Delivery Success change cohort to maintain consistency and excellence in change management practices

You’re Likely a Match If:

• Proven experience delivering change management initiatives within complex project and program environments
• Ability to effectively engage and influence both white-collar and frontline operational stakeholders
• Formal Change Management qualification or accreditation (e.g. Prosci, ADKAR or equivalent)
• Strong understanding of change, communication and stakeholder engagement principles and practices
• Demonstrated ability to build trusted relationships and collaborate at all levels of an organisation
• Excellent written and verbal communication skills, including content development, editing, proofreading and management of diverse communication channels
• Strong leadership, organisational and prioritisation skills, with the ability to manage multiple competing priorities and perform effectively under pressure

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

Career Growth: Endless learning and development opportunities

Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

Mental Health: Gold accreditation by Mental Health Australia

Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger!

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY26) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.