Senior Manager, Customer Success | Analytics & AI Strategy

Salesforce, Inc.; Melbourne; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce, Inc. is seeking a senior Customer Success Manager to lead analytics strategy and drive adoption across Tableau and Salesforce ecosystems. You will partner with executives to align business goals with data-driven insights and deliver measurable value for Signature customers.

The role emphasizes governance, analytics maturity, and cross-functional collaboration with data and AI capabilities across the Salesforce platform. A strategic, outcome-focused mindset is essential.

Qualifications

• Experience in strategic consulting (ideally in a data and AI practice), Customer Success or SaaS, with hands-on BI/analytics experience (Tableau, Power BI, Qlik, Looker or similar).
• Strong understanding of analytics strategy, data-driven decision making and governance models. Familiarity with cloud analytics deployment and administration.
• Exceptional communication and presentation skills, with ability to influence at all levels, including C-level.
• Ability to handle objections, navigate complex discussions and drive alignment; persistent in the face of adversity.

Responsibilities

• Strategic Accountability and Account Leadership: Manage the Signature experience across complex, multi-org customers.
• ROI-Driven Engagement: Measure business impact of analytics investments for clients.
• Complex Program Management: Organize information across multiple work streams and craft analytics adoption roadmaps.
• Resource Mobilization: Coordinate SEs, Analytics Consultants, Data Architects and Partners.
• Engagement Charter: Define goals and metrics for analytics maturity and adoption.

Skills

Analytics strategy

Executive communication

Strategic consulting

Customer Success

SaaS experience

Tools

Tableau

Power BI

Qlik

Looker

Job description

Salesforce, Inc. is seeking a senior Customer Success Manager to lead analytics strategy and drive adoption across Tableau and Salesforce ecosystems. You will partner with executives to align business goals with data-driven insights and deliver measurable value for Signature customers.

The role emphasizes governance, analytics maturity, and cross-functional collaboration with data and AI capabilities across the Salesforce platform. A strategic, outcome-focused mindset is essential.