Senior Customer Success Leader – Tableau & AI Strategy

Salesforce, Inc.; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Customer Success Manager to lead data, analytics and AI strategy for signature customers.

You will partner with executives to drive analytics maturity and ROI, embedding insights into workflows and ensuring value from Tableau and Salesforce investments. The role requires strategic consulting experience, strong executive communication, and a track record in cloud analytics deployment.

Qualifications

• Experience in strategic consulting or SaaS environment.
• Hands-on BI/analytics with Tableau or similar tools.
• Strong executive communication and ability to influence at all levels.
• Familiarity with cloud analytics deployment and governance.
• Ability to guide data strategy and governance across organisations.

Responsibilities

• Drive strategic partnership on data, analytics and AI strategy for top customers.
• Advance analytics adoption and governance across multi-org signatures.
• Define analytics roadmaps, success plans and ROI measures.
• Coordinate resources with SEs, analytics consultants and data architects for deployments.
• Craft engagement charters with goals and metrics for internal/external teams.
• Identify expansion opportunities in embedded analytics and AI capabilities.

Skills

Strategic consulting

Customer Success

BI analytics

Tableau

Executive communication

Cloud governance

Job description

Salesforce, Inc. is seeking a Senior Customer Success Manager to lead data, analytics and AI strategy for signature customers.

You will partner with executives to drive analytics maturity and ROI, embedding insights into workflows and ensuring value from Tableau and Salesforce investments. The role requires strategic consulting experience, strong executive communication, and a track record in cloud analytics deployment.