Freight Coordinator

agreenspace; City of Hume; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work

Parental leave

Upskilling & mentoring

Employee discounts

Job summary

Team Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This fast-paced operational position coordinates urgent freight movements across our Same Day and Premium Services network while delivering exceptional customer service from booking to delivery.

You will work with customers, drivers and internal teams to ensure on-time collection and delivery, maintain accurate records and provide proactive updates.

Qualifications

• Experience in transport, logistics or fast-paced operations is preferred.
• Ability to coordinate deliveries, dispatching and scheduling.
• Strong customer service and stakeholder management skills.
• Excellent communication and relationship-building abilities.
• Proven problem-solving capabilities under pressure.
• High attention to detail and organisational skills.
• Ability to manage multiple priorities in a time-sensitive environment.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and proactively manage delivery performance throughout the day.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operational teams for updates and expectations.
• Manage disruptions, delays and service issues with effective solutions.
• Prepare customer quotes and process bookings accurately.
• Respond to customer enquiries via phone and email professionally.
• Manage inbound customer enquiries through dedicated phone queues for timely resolutions.
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate movements.
• Manage emails and service requests through Salesforce, ensuring timely action and resolution.
• Ensure Proof of Delivery and related documentation is completed accurately.
• Work closely with branches, account managers and operations to deliver service excellence.
• Maintain records in internal systems and operational platforms.

Skills

Freight coordination

Customer service

Stakeholder mgmt

Communication

Problem solving

Attention to detail

Multitasking

Microsoft Office

Salesforce

Tools

Microsoft Office

Salesforce

Job description

About the Role

Team Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process.

Key Responsibilities

Permanent full-time position. Monday to Friday, 8:00am to 4:00pm.

• Coordinate Same Day and Premium Services freight movements from booking through to delivery
• Allocate and coordinate jobs with drivers, subcontractors and service providers
• Monitor freight movements and proactively manage delivery performance throughout the day
• Track consignments and ensure service commitments are achieved
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
• Manage operational disruptions, delays and service issues while identifying effective solutions
• Prepare customer quotes and process bookings accurately and efficiently
• Respond to customer enquiries via phone and email in a professional and timely manner
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
• Ensure Proof of Delivery and operational documentation is completed accurately
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes
• Maintain accurate records within internal systems and operational platforms
• Follow company procedures and promote a strong commitment to safety and compliance

What You'll Bring

• Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)
• Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
• Strong customer service and stakeholder management skills
• Excellent communication skills with the ability to build relationships across all levels
• Strong problem-solving skills and the ability to make decisions under pressure
• High attention to detail and excellent organisational skills
• Ability to manage multiple priorities in a time-sensitive environment
• Proficiency using Microsoft Office and operational systems
• A proactive, team-focused approach with a commitment to delivering exceptional service

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/ .

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer review awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

During the