Senior Manager, Consumer & CO Assurance

Westpac; Sydney; Hybrid; AUD 140,000 - 210,000; Full time

Job summary

Westpac in Sydney seeks a Manager for Consumer and CO Assurance to lead assurance across business processes, products and supporting technology. This full-time, hybrid role places you at the heart of risk oversight and improvement within the consumer operations domain.

You will assess end-to-end operations, challenge constructively, and work with first line, risk and audit to shape better outcomes, driving root-cause-driven change across the organisation.

Qualifications

• Experience in assurance, risk, or internal audit within financial services.
• Strong understanding of end-to-end business processes in financial services.
• Experience testing controls including data and interface controls.
• Exposure to risk frameworks and regulatory expectations.
• Excellent stakeholder engagement and constructive challenge.

Responsibilities

• Lead assurance activity across business processes, products and technology.
• Assess end-to-end operations, identify root causes, and drive improvements.
• Collaborate with first line, risk and audit to shape risk outcomes.
• Provide insights to support sustainable change across Consumer Operations.

Skills

Assurance leadership

Risk management

Stakeholder engagement

Root cause analysis

End-to-end process understanding

Job description

Westpac in Sydney seeks a Manager for Consumer and CO Assurance to lead assurance across business processes, products and supporting technology. This full-time, hybrid role places you at the heart of risk oversight and improvement within the consumer operations domain.

You will assess end-to-end operations, challenge constructively, and work with first line, risk and audit to shape better outcomes, driving root-cause-driven change across the organisation.