Lead, Consumer & CO Assurance (2nd Line)

Westpac Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

Westpac Group seeks a Manager for Consumer and CO Assurance based in Sydney. The role is full-time with flexible and hybrid working options, and involves leading assurance across processes, products and technology to improve risk outcomes.

Responsibilities include evaluating end-to-end operations, challenging constructively, and collaborating with first line, risk and audit teams to drive sustainable change.

Qualifications

• Experience in assurance, risk, or internal audit within financial services.
• Strong understanding of end-to-end business processes (retail lending, customer operations, or product lifecycle).
• Experience testing manual, automated, and technology-enabled controls including data/interface controls.
• Exposure to product governance and risk frameworks including customer outcomes and regulatory expectations.
• Strong root cause analysis capability to identify systemic issues beyond surface-level findings.
• Excellent stakeholder engagement and communication, with ability to challenge constructively.

Responsibilities

• Lead assurance activity across business processes, products and supporting technology.
• Assess end-to-end operations and focus on root causes that matter.
• Collaborate with first line, risk and audit stakeholders to shape risk outcomes.

Job description

Westpac Group seeks a Manager for Consumer and CO Assurance based in Sydney. The role is full-time with flexible and hybrid working options, and involves leading assurance across processes, products and technology to improve risk outcomes.

Responsibilities include evaluating end-to-end operations, challenging constructively, and collaborating with first line, risk and audit teams to drive sustainable change.