Senior Manager, Clinical Application Services

NSW Health; Willoughby; Hybrid; AUD 180,000 - 202,000; Full time

Benefits offered by this job

Hybrid and flexible working options

Allocated day off per month

Salary packaging

Job summary

eHealth NSW is seeking a Senior Manager of Clinical Application Services to lead a high‑performing team within the NSW Ambulance portfolio, delivering clinical applications services and business outcomes.

This permanent full‑time, hybrid role offers flexible working arrangements in Chatswood with a competitive salary from $180,279 up to $201,662 plus 12% Super and 17.5% annual leave loading, supporting the health system across NSW.

Qualifications

• Demonstrated experience leading and developing high performing teams in a complex clinical, digital health or shared services environment.
• Experience managing a portfolio of services, products or applications, balancing operational delivery with strategic priorities and business plan objectives.
• Strong stakeholder engagement and communication skills, with the ability to influence senior leaders.
• Governance, risk management, demand management and prioritisation experience.

Responsibilities

• Lead, inspire and develop a high performing team, identifying capability needs and implementing workforce development strategies.
• Drive delivery of the NSW Ambulance portfolio roadmap, ensuring priorities, scope, dependencies, risks and benefits are clearly defined and aligned to objectives.
• Lead planning, financial management and resource allocation activities to support sustainable service delivery.
• Establish governance, risk, demand management and change control processes to maintain delivery focus.
• Build trusted relationships across NSW Ambulance, eHealth NSW and the broader health system to improve services and outcomes.

Job description

Senior Manager, Clinical Application Services

Senior Manager, Clinical Application Services (Health Manager Level 5)

Lead work that improves healthcare outcomes at scale – with flexibility and strong organisational support

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood
• Attractive salary, from $180,279 up to $201,662 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, 26 November 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team
As a Senior Manager of our Clinical Applications Service, you will be responsible for leading and inspiring a high-performing team within the NSW Ambulance portfolio, building the capabilities required to deliver outstanding clinical application services and business outcomes. The role is accountable for developing people, fostering a customer focused culture, and delivering assigned Clinical Applications Services (CAS) Business Plan focus areas, balancing strategic priorities and operational requirements to achieve portfolio objectives.

In this role, you will:

• Lead, inspire and develop a high performing team, identifying capability needs and implementing workforce development strategies that build a customer focused and results driven culture.
• Drive delivery of the NSW Ambulance portfolio roadmap, ensuring priorities, scope, dependencies, risks and benefits are clearly defined, managed and aligned to organisational objectives.
• Lead planning, financial management and resource allocation activities, ensuring investment and workforce decisions support sustainable service delivery and strategic outcomes.
• Establish strong governance, risk, demand management and change control processes that maintain delivery focus and ensure resources are directed to the highest value initiatives.
• Build trusted relationships across NSW Ambulance, eHealth NSW and the broader health system, while fostering innovation and evaluating emerging technologies and market solutions to continually improve services and outcomes.

View the position description here

About You

We are looking for someone who has:

• Demonstrated experience leading and developing high performing teams in a complex clinical, digital health or shared services environment, building capability, capacity and performance through others.
• Experience managing a portfolio of services, products or applications, balancing operational delivery with strategic priorities and business plan objectives.
• Strong stakeholder engagement and communication skills, with the ability to influence senior leaders, negotiate priorities and translate technical issues into business outcomes.
• Demonstrated experience in governance, risk management, demand management and prioritisation, ensuring resources remain focused on the highest value initiatives.
• A customer and product focused mindset, using data, feedback and continuous improvement practices to drive better outcomes and service performance.
• Knowledge of the NSW Ambulance business environment, or the ability to rapidly develop domain expertise and build trusted stakeholder relationships.
• A track record of innovation and strategic thinking, including evaluating emerging technologies, market capabilities and new ways of working to improve services and outcomes.

Why work at eHealth NSW?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay

Hear about how our team benefits from working at eHealth

Learn More About Us

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Michael and quote REQ707526.

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.