Application Specialist NCIMS

NSW Health; Willoughby; Hybrid; AUD 138,000 - 156,000; Full time

Benefits offered by this job

Hybrid work options

Salary from $137,525 to $156,231 + 12%

Annual leave loading 17.5%

Job summary

NSW Health's eHealth NSW is seeking an Application Specialist NCIMS to support the Notifiable Conditions Information Management System. You will investigate complex issues, support configuration, upgrades, testing and liaise with NSW Health stakeholders to ensure NCIMS remains reliable and responsive.

The role requires advanced SQL and relational database knowledge, experience with clinical information systems, and strong collaboration with clinicians, Local Health Districts and service

Qualifications

• Substantial experience supporting complex enterprise or clinical information systems.
• Advanced SQL capability with data, behavior and issue investigation in large DBs.
• Strong knowledge of relational databases, structures, relationships and integrity.
• Experience diagnosing complex incidents and coordinating resolutions across teams.
• Experience supporting application interfaces and HL7 integration services.

Responsibilities

• Investigate and resolve complex application, configuration, database and integration issues, identifying root causes and implementing sustainable solutions.
• Provide specialist NCIMS functionality and workflows, including state-built configurations.
• Use SQL to investigate data issues, validate behavior, support reporting and analyze data in large databases.
• Support upgrades, releases and service improvements, including test planning and defect management.
• Monitor incidents, problems and changes per service levels and procedures.
• Coordinate testing and user acceptance testing with stakeholders.

Skills

Advanced SQL

Relational databases

Application support

Problem solving

Stakeholder engagement

Testing coordination

Change control

HL7 interfaces

Documentation

Education

Relevant tertiary qualifications or equivalent experience in IT/IS

Tools

HL7 interfaces

Job description

Application Specialist NCIMS (Health Manager Level 3)

Use your application support, database and problem-solving expertise to help maintain and improve a critical statewide public health information system – with flexible work and great benefits

• Temporary Full Time Exempt for up to June 2028
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary, from $137,525 up to $156,231 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, 26 November 2026

Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team
As an Application Specialist in the Clinical Application Services team, you will provide specialist technical and functional support for the Notifiable Conditions Information Management System (NCIMS). NCIMS supports the management of notifiable-condition information across NSW Health.

You will investigate complex application and data issues, support application configuration and state-built functionality, contribute to major upgrades and service improvements, and coordinate testing and change activities. Working with application support colleagues, clinicians, Local Health Districts, technical teams and service providers, you will help ensure that NCIMS remains reliable, supportable and responsive to evolving business requirements.

In this role, you will:

• Investigate and resolve complex application, configuration, database and integration issues, using structured analysis to identify root causes, restore service and implement sustainable solutions.
• Provide specialist support for NCIMS functionality and workflows, including state-built configurations and the technical components that support the application.
• Use SQL and your understanding of relational databases to investigate data issues, validate application behaviour, support reporting and analyse information held in large and complex databases.
• Support application upgrades, releases and service improvements, including requirements analysis, impact assessment, test planning, test execution, defect management and coordination of user acceptance testing.
• Monitor and manage incidents, problems and changes in accordance with agreed service levels, change controls and application-support procedures.
• Support and troubleshoot application interfaces, including HL7-based integrations, working with relevant technical teams and service providers to resolve issues.
• Translate business and operational requirements into practical ICT solutions, working with clinicians, Local Health Districts, customers and technical stakeholders.
• Maintain high-quality technical, configuration, support and operational documentation in accordance with design, quality-assurance and records-management requirements.
• Work collaboratively across eHealth NSW and with external service providers, escalating significant issues and contributing technical expertise to service-performance and application-improvement discussions.

View the position description here

About You
You are an experienced application support professional who combines strong database and technical troubleshooting skills with a customer-focused approach. You can work through complex application and data issues, communicate clearly with technical and non-technical stakeholders, and remain effective when priorities compete or significant incidents require an urgent response.

You will bring experience supporting complex information systems and an ability to understand how application functionality, data, interfaces, business processes and user requirements work together.

The skills, knowledge and experience we are looking for in you include:

• Substantial experience supporting and maintaining complex enterprise or clinical information systems within a large, diverse service environment.
• Advanced SQL capability, with demonstrated experience investigating data, application behaviour and technical issues in large and complex relational databases.
• Strong knowledge of relational database concepts, including database structures, logical schemas, data relationships, integrity and troubleshooting.
• Demonstrated experience diagnosing complex application incidents and problems, identifying root causes and coordinating resolution across application, database, integration and infrastructure support teams.
• Experience supporting application interfaces and integration services, preferably including the investigation and troubleshooting of HL7 interfaces.
• Experience planning and conducting system, regression and user acceptance testing, including developing test conditions and scripts, recording results, managing defects and reporting risks.
• Sound knowledge of change control, version control and the software development lifecycle, with experience supporting controlled application releases and upgrades.
• Ability to analyse and translate business requirements into practical ICT solutions, supported by clear technical, operational and user documentation.
• Strong stakeholder engagement and communication skills, including the ability to work effectively with clinicians, operational users, Local Health Districts, technical teams and external service providers.
• Demonstrated ability to prioritise competing support, incident, change and improvement activities while maintaining service quality and a strong customer focus.
• Relevant tertiary qualifications or equivalent professional experience in information technology, information systems, application support or a related discipline.

Why work at eHealth NSW?
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay

Hear about how our team benefits from working at eHealth

Learn More About Us

How to apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.

For questions around the role or recruitment process, including adjustments, please contact our Talent Advisoror Hiring Manager, John and quote REQ707835

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

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