Senior Platform Owner - NSW Ambulance Infrastructure

eHealth NSW; Willoughby; Hybrid; AUD 180,000 - 202,000; Full time

Benefits offered by this job

Hybrid work options

Allocated day off per month

Salary packaging

Job summary

eHealth NSW is seeking a Senior Platform Owner for NSW Ambulance Infrastructure to shape vision and roadmap for mission-critical services. You will align engineering, operations and customer priorities in a complex technology environment to keep emergency services connected.

You will own the operational roadmap, lead a dedicated team, build stakeholder relationships, and translate priorities into investment and platform improvements while ensuring resilience and service continuity.

Qualifications

• Significant experience leading complex network infrastructure and digital services.
• Operational experience in administering foundational IT infrastructure.
• Proven ability to develop and execute platform roadmaps.
• Strong customer and stakeholder leadership across boundaries.
• Experience with governance, risk management and incident leadership.

Responsibilities

• Own the strategic operational roadmap for NSW Ambulance infrastructure.
• Lead a dedicated team managing a complex network and compute environment.
• Be the senior point of engagement for NSW Ambulance with clear priorities.
• Translate performance metrics into platform strategy and investments.
• Oversee vendor relationships ensuring delivery of business value.
• Ensure service resilience and continuity for enterprise-scale networks.

Skills

Leadership

Platform roadmaps

Stakeholder management

Network infrastructure

Governance & risk

Job description

Senior Platform Owner - NSW Ambulance Infrastructure (Health Manager Level 5)

Lead work that improves healthcare outcomes at scale – with flexibility and strong organisational support

• Permanent Full Time
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
• Attractive salary, from $180,279 up to $ $201,662 + 12% Super + 17.5% annual leave loading Applications Close: 11:59pm, 19 November 2026

Your work matters at eHealth NSW As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future. Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW

Join the Team

We’re looking for a senior technology leader to own the infrastructure platform supporting mission‑critical NSW Ambulance services. As a Senior Platform Owner, Ambulance Infrastructure, you will shape the vision and roadmap, and bring together engineering, operations and customer priorities across a complex technology environment, to help keep critical emergency services connected.

• Own the operational roadmap and priorities for NSW Ambulance infrastructure, ensuring technology investment and delivery remain aligned to customer needs, priorities and platform governance.
• Lead a newly established, dedicated team responsible for managing a complex environment spanning network and compute capabilities supporting emergency services.
• Be the senior point of engagement for NSW Ambulance, building strong relationships and creating clear priorities, service expectations and escalation pathways.
• Translate operational priorities, customer feedback and platform performance metrics into platform strategy, service improvements and investment priorities.
• Manage vendor and service‑provider relationships where required, ensuring services deliver appropriate business value and support platform outcomes.
• Oversee the critical operations of an enterprise‑scale network environment supporting NSW Ambulance, with a focus on service resilience, performance and continuity.

View the position description here

About You

We are looking for someone who brings:

• Significant experience leading complex network infrastructure, technology platforms or digital services in a large enterprise environment
• Operational experience in the operational and administration of foundational IT infrastructure across single or multiple technical domain(s)
• Demonstrated ability to develop and execute technology or platform roadmaps
• Strong customer and stakeholder leadership skills, including the ability to influence and collaborate to turn emerging problems into clear decisions, priorities and outcomes
• Experience leading multidisciplinary, high‑performing technical teams and driving outcomes across organisational boundaries
• Experience with governance, risk management, major incident leadership and service management

Why work at eHealth NSW?

At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take‑home pay

Hear about how our team benefits from working at eHealth

Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.