Senior Manager, Claims Ops Enablement (Hybrid)

Zurich Insurance; Australia; Hybrid; AUD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

5 weeks annual leave

Hybrid work arrangement

Wellbeing program AUD$500 per year

New starter e-voucher for setup

Zusammenfassung

Zurich Insurance in Australia seeks a senior leader as Manager, Operational Capability and Enablement for GI Consumer Claims, driving the design and execution of a resilient Home and Motor Claims operating model. You will align strategy, technology and regulatory change into practical, scalable ways of working that protect customers and support growth.

You will partner with Claims leaders, supplier partners and cross-functional teams to ensure readiness, consistency, and superior customer

Qualifikationen

• Substantial experience in general insurance claims operations, ideally across Home and Motor Retail Claims.
• Demonstrated capability in designing, documenting and embedding operational processes, controls and ways of working.
• Experience integrating external suppliers into service delivery models and customer journeys.
• Strong delivery capability across process, people and technology change, including operational readiness, adoption and continuous improvement.
• Sound judgement when balancing customer outcomes, claims cost, compliance, service and scalability.
• Proven ability to influence frontline operations, Product, Technology and enterprise functions without relying on direct authority.

Aufgaben

• Design and continuously improve the end-to-end Home and Motor Claims operating model, including customer and supplier journeys, workflows and operational standards.
• Lead process governance, operational controls and knowledge management so frontline teams have clear, current and practical guidance.
• Establish management rhythms and insights that provide visibility of operational performance, emerging risks, dependencies and improvement priorities.
• Lead the operational integration and readiness of new products, distribution partners, technology changes and strategic initiatives.
• Partner with Risk, Compliance, Legal, Product, Technology and Procurement to translate specialist requirements into effective frontline execution.
• Drive continuous improvement across the claims value chain, removing friction and strengthening the operation’s scalability, capacity and resilience.

Kenntnisse

Claims operations

Process design

Supplier integration

Change delivery

Customer focus

Stakeholder influence

Jobbeschreibung

Zurich Insurance in Australia seeks a senior leader as Manager, Operational Capability and Enablement for GI Consumer Claims, driving the design and execution of a resilient Home and Motor Claims operating model. You will align strategy, technology and regulatory change into practical, scalable ways of working that protect customers and support growth.

You will partner with Claims leaders, supplier partners and cross-functional teams to ensure readiness, consistency, and superior customer