Head of Digital Product — Enterprise Claims (AI-Driven Growth)

Zurich Insurance; Australia; Híbrido; AUD 220 000 - 280 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

5 weeks annual leave (Z leave)

Hybrid working: 3 days in office, 2 at

AUD wellbeing payments and starter e-v

Resumo da oferta

Zurich Insurance is seeking a visionary Head of Digital Product - Enterprise Claims in Australia to shape and lead the digital product strategy across the enterprise claims segment. You will translate growth, customer and partner experience priorities into a clear product roadmap and drive measurable outcomes through technology, data and AI.

This role has end-to-end accountability for products, including opportunity assessment, investment, delivery, adoption and decommissioning, while leading a

Qualificações

• Significant digital product management experience, including experience leading product managers or product owners.
• End-to-end ownership of digital products, from strategy and roadmaps through delivery, adoption and post-release performance.
• Experience deploying automation or AI-enabled capabilities within customer or operational journeys.
• Strong experience developing investment cases, managing product or digital budgets and tracking benefit realisation.
• Experience delivering products in regulated environments, with risk, privacy, security and compliance considered by design.
• Proven ability to influence executive and cross-functional stakeholders and make evidence-based decisions using customer insight and performance data.

Responsabilidades

• Define and lead the digital product strategy and prioritised roadmap, aligned to growth, customer and partner experience, and efficiency outcomes.
• Own digital products end-to-end, from opportunity and investment case through delivery, adoption, performance, improvement and decommissioning.
• Develop human and AI-enabled journeys, safely experimenting with AI and scaling successful approaches within Zurich’s governance framework.
• Own digital product investment and budget decisions, tracking benefits and using performance data to continuously optimise the roadmap.
• Build strong partnerships across engineering, architecture, design, underwriting, claims, distribution, operations, technology, data and AI to turn product strategy into outcomes.
• Lead and develop product managers and product owners, establishing consistent product standards and modern, outcome-led ways of working.

Conhecimentos

Digital product management

Leadership

End-to-end ownership

Stakeholder management

AI/Automation experience

Descrição da oferta de emprego

Zurich Insurance is seeking a visionary Head of Digital Product - Enterprise Claims in Australia to shape and lead the digital product strategy across the enterprise claims segment. You will translate growth, customer and partner experience priorities into a clear product roadmap and drive measurable outcomes through technology, data and AI.

This role has end-to-end accountability for products, including opportunity assessment, investment, delivery, adoption and decommissioning, while leading a