Workers’ Comp Claims Advisor (Hybrid)

Zurich Insurance; Western Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5 weeks annual leave

15 days personal/carer’s leave

Parental leave (Family Care)

Hybrid working: 3 days in office, 2 at

AUD$500 wellbeing payment per year

AUD$295 starter e-voucher

Global mobility opportunities

Green Star offices

Volunteer programs

Tree planting for new employees

Job summary

Zurich Insurance in Australia is seeking a Claims Advisor for the Workers’ Compensation team. You will manage a portfolio of moderate to complex claims, providing high-level support to injured workers and their employers while aligning with legislative governance requirements.

Join a values-driven, growth-oriented global organisation focused on wellbeing, sustainability and digital transformation, with a hybrid working model and award-winning training programs to support your career development.

Qualifications

• Experience managing workers’ compensation claims, including moderate to complex matters.
• Strong technical claims and injury management knowledge.
• Sound understanding of Tasmania’s workers’ compensation legislation.
• Experience engaging with regulators within governance frameworks.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Manage workers’ compensation claims from inception through to resolution, including complex coverage considerations.
• Develop clear case strategies and evaluations to support timely and effective claim outcomes.
• Establish appropriate reserves and review them throughout the claims lifecycle within delegated authority.
• Act as a technical referral point for workers’ compensation claims.
• Partner with legal providers and other external vendors to support effective claim management.
• Build strong relationships with employers, brokers, insurers, regulators and other key stakeholders.

Skills

Workers’ compensation claims

Claims management

Regulatory knowledge

Stakeholder management

Risk assessment

Job description

Zurich Insurance in Australia is seeking a Claims Advisor for the Workers’ Compensation team. You will manage a portfolio of moderate to complex claims, providing high-level support to injured workers and their employers while aligning with legislative governance requirements.

Join a values-driven, growth-oriented global organisation focused on wellbeing, sustainability and digital transformation, with a hybrid working model and award-winning training programs to support your career development.