Senior Manager, Casework Leadership for Families

NSW Department of Communities and Justice; Broken Hill; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

superannuation

annual leave loading

Job summary

NSW Department of Communities and Justice is seeking a Manager Casework to lead a team of caseworkers across Broken Hill and Dareton. You will mentor staff, allocate daily priorities, and ensure high-quality casework that supports vulnerable children and families.

The role requires tertiary qualifications in relevant fields, extensive experience in best-practice casework, and proven leadership in high-volume environments with travel across the South West NSW region.

Qualifications

• Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline.
• Extensive experience in applying best practice casework with children, young people and their families.
• Experience leading and managing teams in complex and challenging, high-volume settings.
• Understanding of trauma-informed care and the impact of poverty, trauma and violence on children and families.
• Valid driver’s licence; travel is a requirement of the role.
• Travel to Broken Hill, Dareton and Wilcannia; other travel in South West NSW as required.

Responsibilities

• Lead and supervise a team of caseworkers to deliver accountable and collaborative casework.
• Provide ethical, professional guidance and support to staff and communities.
• Ensure client record compliance through effective review and feedback mechanisms.
• Prepare and review legal documentation, briefs and correspondence for matters in Children’s Court and higher courts.
• Manage staff workloads, timeframes, and performance when required.
• Contribute to policy issues and change management to support agency goals.
• Provide ongoing professional development and collaboration across the agency and with community partners.
• Promote continuous learning and evidence-based practice across the team.

Skills

Leadership experience

Trauma-informed care understanding

Valid driver’s license

Travel readiness

Education

Bachelor degree in Social Work or related field

Job description

NSW Department of Communities and Justice is seeking a Manager Casework to lead a team of caseworkers across Broken Hill and Dareton. You will mentor staff, allocate daily priorities, and ensure high-quality casework that supports vulnerable children and families.

The role requires tertiary qualifications in relevant fields, extensive experience in best-practice casework, and proven leadership in high-volume environments with travel across the South West NSW region.