Senior Casework Manager – Children & Families

NSW Department of Communities and Justice; Melbourne; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Relocation incentives may be negoti at

Up to 5 weeks annual leave

Remote area allowance

Flexible, autonomous work environment

Health & Wellbeing programs

Employee Assistance Programs

Job summary

NSW Department of Communities and Justice – Melbourne VIC is seeking a Manager Casework to lead a team of caseworkers, ensure high-quality practice, and provide strategic direction. The role focuses on trauma-informed care, performance management, and collaboration with community partners to improve outcomes for vulnerable children and families.

Applicants should have tertiary qualifications in Social Work or related fields and demonstrated experience in high-volume, complex settings.

Qualifications

• Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline.
• Extensive experience in applying best practice casework with children, young people and their families.
• Experience leading and managing teams in complex and high-volume environments.

Responsibilities

• Monitor daily priorities and resource allocations for Caseworkers.
• Ensure high-quality casework meeting best practice standards.
• Lead a team of caseworkers through supervision and coaching.
• Provide authoritative practice guidance and professional development.
• Prepare and review legal documentation for matters in Children's Court and higher courts.
• Support staff with timeframes, work allocation and performance management.
• Contribute to operational and policy change strategies.
• Foster collaboration with community partners and ongoing learning.

Skills

Leadership

Trauma-informed care

Driver's licence

Education

Bachelor or higher in Social Work / Psychology / Social Science / Welfare or related

Job description

NSW Department of Communities and Justice – Melbourne VIC is seeking a Manager Casework to lead a team of caseworkers, ensure high-quality practice, and provide strategic direction. The role focuses on trauma-informed care, performance management, and collaboration with community partners to improve outcomes for vulnerable children and families.

Applicants should have tertiary qualifications in Social Work or related fields and demonstrated experience in high-volume, complex settings.