Senior Casework Manager – Children & Family Services

NSW Department of Communities and Justice; Dareton; On-site; AUD 133,000 - 147,000; Full time

Benefits offered by this job

Relocation incentives

5 weeks annual leave (geographic)

Remote area allowance

Flexible work environment

Training and development opportunities

Job summary

The NSW Department of Communities and Justice is seeking a Manager Casework to lead a team of caseworkers across Broken Hill and Dareton. You will provide strategic direction, mentorship and supervision to ensure high-quality family-based casework in line with statutory requirements.

You will oversee staff performance, coordinate timeframes and allocations, and contribute to agency-wide change management, learning, and collaboration with community partners. Travel to local offices is required.

Qualifications

• Tertiary qualifications in Social Work, Psychology, Social Science, Welfare or a related discipline.
• Extensive experience applying best practice casework with children, young people and families.
• Experience leading and managing teams in complex, high-volume settings.
• Understanding trauma-informed care and effects of poverty, trauma and violence on families.

Responsibilities

• Lead and manage a team of caseworkers through supervision and coaching to deliver accountable, collaborative casework.
• Model ethical practice and foster learning through diverse perspectives and external expertise.
• Ensure client records and casework compliance through review and feedback.
• Prepare and review legal documentation and correspondence for relevant courts in a timely manner.
• Manage staff timeframes, allocations and performance when required.
• Contribute to operational and policy changes to support agency goals.
• Provide authoritative practice guidance and professional development across the agency and with partners.

Skills

Social work

Leadership

People management

Case management

Education

Tertiary qualification in Social Work/Psychology/Social Science/Welfare

Job description

The NSW Department of Communities and Justice is seeking a Manager Casework to lead a team of caseworkers across Broken Hill and Dareton. You will provide strategic direction, mentorship and supervision to ensure high-quality family-based casework in line with statutory requirements.

You will oversee staff performance, coordinate timeframes and allocations, and contribute to agency-wide change management, learning, and collaboration with community partners. Travel to local offices is required.