Senior Manager, Aladdin Support

T+O+M Executive; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

Marsh is seeking a talented professional to join its Application Management Services team in Sydney. The role is hybrid, requiring three days in the office weekly, and focuses on Level 1/2 application support across key platforms.

You will provide leadership to the team, contribute to projects and change initiatives, and collaborate with stakeholders, IT teams, and vendors to enhance service delivery and stability.

Qualifications

• Bachelor’s degree in computer science, information technology, or related field.
• 5+ years’ experience in Level 1/Level 2 application support.
• 1–2 years’ team management or leadership experience.
• Experience in project management, user access management, and change management.
• Experience working with Oracle and MongoDB databases.
• Strong proficiency in Microsoft Office applications, including advanced Power Query skills
• Excellent communication and stakeholder management skills.

Responsibilities

• Deliver high-quality Level 1 and Level 2 application support to ensure stability and performance of key platforms.
• Provide leadership to team members and contribute to projects and change initiatives.
• Work closely with internal stakeholders, IT teams, and vendors to resolve issues and improve service delivery.
• Support continuous improvement activities and collaborate with the risk management team.

Skills

Team leadership

Project management

Stakeholder management

Communication

Power Query

Education

Bachelor's degree in Computer Science / Information Technology

Tools

Oracle

MongoDB

Job description

We are seeking a talented individual to join our Application Management Services team, part of our risk business at Marsh. This role will be based in Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role, you will be responsible for delivering high-quality Level 1 and Level 2 application support, helping ensure the stability, performance, and continuous improvement of key platforms used across the business. You will also provide leadership to team members, contribute to projects and change initiatives, and work closely with internal stakeholders, IT teams, and vendors to resolve issues and enhance service delivery.

What you need to have:

• A bachelor’s degree in computer science, Information Technology, or a related discipline.
• 5+ years’ experience in Level 1 / Level 2 application support.
• 1–2 years’ team management or team leadership experience.
• Experience in project management, user access management, and change management.
• Experience working with Oracle and MongoDB databases.
• Strong proficiency in Microsoft Office applications, including advanced Power Query skills
• Excellent communication and stakeholder management skills.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to protecting privacy and maintaining a diverse and inclusive workplace. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.