Analyst - IT Support (Onsite)

Marsh; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Marsh in Adelaide is seeking an IT Support Analyst to deliver essential technical support to Marsh colleagues across the business. You will install, operate, diagnose and maintain workstations, business applications and related equipment, ensuring service levels are met.

Based onsite in our Adelaide office, you will respond to incidents through in-person, phone, chat and remote channels, document issues, assist with project work and participate in training to grow your Marsh knowledge and

Qualifications

• Must have at least 2 years of related IT support experience.
• Strong knowledge of Windows and macOS environments.
• Familiarity with Microsoft 365 apps (Teams, SharePoint, OneDrive).
• Understanding of Active Directory and Exchange environments.

Responsibilities

• Provide onsite and remote IT support to Marsh colleagues.
• Install, configure and troubleshoot laptops, software and hardware.
• Respond to incidents and requests with proper documentation and escalation.

Skills

Windows OS

Mac OS

Microsoft 365

Active Directory

VPN & Citrix & VDI

Mobile Device Management

Customer service

Teamwork

Troubleshooting

Education

University degree or college diploma in IT

Job description

• Join a fun and supportive team committed to excellence
• A unique opportunity to springboard your career with a high-profile global brand and elevate your IT knowledge
• Permanent full-time role based in our Adelaide office

We are seeking a talented individual to join our Support Services team at Marsh. This role will be based in Adelaide. This role provides onsite support to Marsh colleagues and has a requirement to be in the office.

The Analyst - IT Support will provide essential technical support to business colleagues across multiple lines of business within Marsh. You will assist with the installation, operation, diagnose, and maintenance of workstations, business applications, and related equipment, ensuring support is delivered in line with agreed KPIs and SLAs. The role also involves contributing to the office technology infrastructure and may require occasional support during weekends and out-of-hours for crisis or emergency situations.

We will count on you to:

• Offer support to colleagues through various channels including in-person, phone, chat, and virtual.
• Assist in the setup, configuration, and basic troubleshooting of laptops and related hardware/software.
• Respond to incidents and requests, escalating issues as needed and documenting all issues per Standard Operating Procedures.
• Communicate proactively with colleagues regarding their support requests.
• Support proactive technical initiatives and collaborate with other technical teams.
• Participate in training sessions to enhance knowledge of Marsh applications and systems.
• Manage and maintain accurate inventory of local hardware assets
• Assist in disconnecting, moving and reconnecting laptop technology hardware for single user, multi-user and office moves
• Assist with assigned projects and events as needed.
• Perform occasional weekend or after-hours work for business-critical events or emergencies.
• Complete time tracking and compulsory training to maintain current knowledge.

What you need to have:

• At least 2 years of related work experience.
• Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System
• Knowledge of standard PC software/applications (i.e. Microsoft 365, Teams, SharePoint, OneDrive, BitLocker etc).
• Understanding of Active Directory and Microsoft Exchange environments
• Solid understanding of remote connectivity solutions such as VPN, ZScaler, Citrix, VDI, CloudPC and wireless networking
• Experience with Mobile Device Management for iOS devices & Android devices
• Effective problem-solving, troubleshooting, and organizational skills.
• Excellent customer service and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to multi-task and work under pressure

What makes you stand out:

• University degree or college diploma in a technology-related discipline (advantageous but not required).
• ITIL certification (preferred).

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.