Senior 1st/2nd Line App Support Lead - Sydney (Hybrid)

Ourmob.Com.Au Chemistry Pty; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Professional development

Hybrid work

Career opportunities

Job summary

Marsh in Sydney is seeking a talented individual to join our Application Management Services team, part of our risk business. This role will be based in Sydney with a hybrid arrangement requiring at least three days in the office.

You will deliver high-quality Level 1 and Level 2 application support, ensuring stability and performance across key platforms, while collaborating with internal stakeholders, IT teams and vendors to resolve issues and drive service improvements.

Qualifications

• Bachelor’s degree in computer science or information technology.
• ITIL Foundation certification.
• 5+ years’ experience in Level 1/Level 2 application support.
• 1–2 years’ team management or team leadership experience.
• Experience with Oracle and MongoDB databases.
• Strong proficiency in Microsoft Office applications, including Power Query.
• Excellent communication and stakeholder management skills.

Responsibilities

• Provide Level 1 and Level 2 application support for a portfolio of business applications.
• Investigate, diagnose, and resolve complex application issues with internal teams and vendors.
• Support day-to-day operation, monitoring, maintenance, and administration of applications and services.
• Lead and coordinate support activities across the team, including workload allocation and mentoring.
• Maintain accurate support documentation and ensure knowledge articles are current.
• Lead and participate in IT projects, system enhancements, user access management, and change management.
• Ensure adherence to IT policies, audit requirements, and best-practice processes.
• Communicate clearly with stakeholders regarding incidents and resolutions.
• Provide support for business-critical systems outside standard hours when required.

Skills

Application support

Team leadership

ITIL Foundation

Oracle

MongoDB

Power Query

Microsoft Office

Stakeholder management

Communication skills

Education

Bachelor's degree in computer science or information technology

ITIL Foundation certification

Tools

Oracle

MongoDB

Power Query

Microsoft Office

Job description

Marsh in Sydney is seeking a talented individual to join our Application Management Services team, part of our risk business. This role will be based in Sydney with a hybrid arrangement requiring at least three days in the office.

You will deliver high-quality Level 1 and Level 2 application support, ensuring stability and performance across key platforms, while collaborating with internal stakeholders, IT teams and vendors to resolve issues and drive service improvements.