Senior Luxury Jewelry Client Advisor & Mentor

Tiffany & Co.; Willoughby; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Generous salary

Employee merchandise benefits

Milestone gifts

Career opportunities across LVMH

Training and up-skilling

Mentoring from management

Global networking

Wellbeing and volunteering program

Vibrant team environment

Job summary

Tiffany & Co. in Chatswood, NSW, seeks a Senior Client Advisor to deliver the Tiffany Experience on the sales floor. You will drive client relationships, provide expert product knowledge, and coach team members while supporting store opening/closing duties.

With luxury retail experience and strong communication skills, you will help achieve annual sales targets, manage client issues, and participate in ongoing training. Evening and weekend availability is required.

Qualifications

• Minimum two years retail experience preferably within the jewelry industry.
• Previous expert selling experience.
• Demonstrable problem-solving ability.
• Strong customer service ethics.
• Excellent communications skills – verbal and written.
• Strong computer skills – Word, Excel and CRM.
• Flexible working availability, including evenings, weekends and public holidays.
• Previous experience in a luxury retail environment.
• Previous senior sales experience.
• Gemology Certificate/Diploma preferred.

Responsibilities

• Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships in executing the Tiffany Touch and committing to the highest standards of customer service.
• Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards.
• Cultivate customers with personalized interactions
• Learn and execute practices to achieve high client repeat rate
• Embody and inspire the highest luxury standards in presentation and behavior
• Manage customer issues/complaints
• Become an active member of store team to support the initiatives and efforts of the store and the company
• Ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety
• Support Client Advisors in achieving their sales plans through mentoring and coaching

Skills

Retail experience

Expert selling

Problem solving

Customer service

Communication skills

CRM experience

Flexibility

Luxury retail

Senior sales

Education

Gemology Certificate/Diploma

Tools

Word

Excel

CRM

Job description

Tiffany & Co. in Chatswood, NSW, seeks a Senior Client Advisor to deliver the Tiffany Experience on the sales floor. You will drive client relationships, provide expert product knowledge, and coach team members while supporting store opening/closing duties.

With luxury retail experience and strong communication skills, you will help achieve annual sales targets, manage client issues, and participate in ongoing training. Evening and weekend availability is required.