Senior Loss Adjuster - ACT

CHU Underwriting Agencies; Canberra; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Employer matched superannuation

Flexible paid leave days

Professional development and study/le…

Volunteer/charitable work supported

Job summary

CHU Underwriting Agencies in Australia seeks a Senior Loss Adjuster to manage a portfolio of large loss work, collaborating with specialists to drive timely settlements. The role will develop team expertise and mentor colleagues within a supportive, high-performing environment.

The position requires substantial experience in property claims handling, negotiation, and reporting, with travel as needed within our Australian locations. CHU values inclusion and flexible work arrangements.

Qualifications

• Relevant tertiary qualifications or equivalent knowledge in property claims and loss adjusting.
• Experience handling large personal lines and commercial lines losses.
• Strong negotiation, investigative and reporting abilities.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Manage a portfolio of large loss work, coordinating with specialists to drive timely outcomes and settlements.
• Develop expertise within the team and provide coaching where needed.
• Lead complex claims with exposure up to $500K across property, strata, and CAT scenarios.
• Prepare clear, thorough, and concise reports to progress claims.
• Coordinate with lead adjusters on files requiring additional investigation.
• Negotiate settlements within guidelines and authority limits.

Skills

Loss adjustment

Property claims handling

Negotiation

Investigation

Communication skills

Education

Diploma/degree in loss adjusting or related

AICLA Diploma in Loss Adjusting or ANZIIF qualification

Job description

Opportunity to elevate your career with an industry leading, award winning business offering purpose driven work, meaningful organisational values, an inclusive culture & curiosity for new ideas, innovation & growth.

So many reasons to CHUse CHU!

We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.

A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

All about CHU

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024.We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

Working with CHU

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:

• Work where suits you best- we are proud of our leading, inclusive and flexible hybrid work model
• Real connection and interaction- we offer regular Company wide team & ConnecCHUn Days
• Hard work deserves recognition- competitive salary packaging and annual bonus scheme
• Grow your future savings- employer matched superannuation contributions
• Take the stress out of the unexpected– access up to 4 extra flexible paidleave days for life’s ups and downs
• Celebrate the joy of parenthood- 18 weeks paid parental leave
• We support your charitable work- access to a paid volunteer day each year
• Cut your monthly costs- paid SCI, Life Insurance and Travel Insurance
• Grow with us- professional development and study assistance and study leave
• Support when you need it most- extensive health and wellbeing initiatives
• Diversify your experience- Work and Travel Adventure Program, Career Breaks
• Family first- CHU are accredited as aFamily Inclusive Workplace 2022/28
• You can be you- CHU are recognised as an Inclusive Employer 2025/28by the Diversity Council Australia

For further information, head to the benefitssection of our careers page.

What your new job looks like

Day to day you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement. The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.

• Prior experience in handling large personal lines and commercial lines losses with exposure up to $500K
• In-depth knowledge of property and construction, conducting thorough and detailed site inspections
• Experience in scoping and estimating large loss exposures
• Ability to prepare accurate, clear, thorough and concise reports in a timely manner to progress claim
• Ability to coordinate with lead adjusters/managers on pending claim files requiring additional investigation
• Prior experience in negotiating settlements with insured in accordance with recommended best practices guidelines and limits of authority
• Provide coaching and mentoring to develop the skill set of the broader team

We'd love to meet you…..

Especially if you can talk to us about your:

• Relevant tertiary qualifications or equivalent knowledge
• Minimum of 5 years of property claims handling experience (including strata) / 5 years Loss Adjusting
• Experience with commercial and catastrophe claims
• Research and investigative abilities; negotiating, conflict resolution and persuasive abilities
• Superior verbal and written communication skills, including large-group presentation skills
• A full driver’s licence and ability to be mobile with travel.
• AICLADiploma in Loss Adjusting or qualifications attained through ANZIIF
• Thorough knowledge of commercial and residential construction industries
• Knowledge of property claims law and jurisdictional issues

Our commitment to you

At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas,shared experiences and access to a flexible work environment.Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future.We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.