Senior Loss Adjuster

CHU Underwriting Agencies; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus scheme

Employer matched superannuation

Paid parental leave 18 weeks

Volunteer day

Life and Travel Insurance

Job summary

CHU Underwriting Agencies in Melbourne is seeking a Senior Loss Adjuster to manage a portfolio of large loss work, collaborate with specialists, and drive timely settlements. The role focuses on property and construction claims with exposure up to $500K and requires leadership to develop the broader team.

We value five years of property claims experience, strata exposure, and strong negotiation skills. The position offers a hybrid work model across Australia and travel as required.

Qualifications

• Minimum of 5 years of property claims handling experience (including strata).
• 5 years Loss Adjusting experience or equivalent.

Responsibilities

• Manage a portfolio of large loss work and drive timely outcomes and settlements.
• Mentor and develop the broader team’s expertise.
• Conduct thorough site inspections for property and construction claims.
• Scope and estimate large loss exposures with accuracy.
• Prepare clear, concise reports and progress claims.
• Coordinate with lead adjusters on investigations and claims.

Skills

Large loss claims

Property and construction knowledge

Negotiation & dispute resolution

Communication skills (verbal & written

Education

Relevant tertiary qualifications in insurance or related field

Job description

We're Australia's first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you're joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

All about CHU

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

About the Role

What your new job looks like Day to day you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement. The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.

Responsibilities

• Day to day you will be managing a portfolio of large loss work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement.
• The Senior Loss Adjuster will also help to develop the expertise and knowledge of the broader team.
• Prior experience in handling large personal lines and commercial lines losses with exposure up to $500K
• In-depth knowledge of property and construction, conducting thorough and detailed site inspections
• Experience in scoping and estimating large loss exposures
• Ability to prepare accurate, clear, thorough and concise reports in a timely manner to progress claim
• Ability to coordinate with lead adjusters/managers on pending claim files requiring additional investigation
• Prior experience in negotiating settlements with insured in accordance with recommended best practices guidelines and limits of authority
• Provide coaching and mentoring to develop the skill set of the broader team

Qualifications

• Relevant tertiary qualifications or equivalent knowledge
• Minimum of 5 years of property claims handling experience (including strata) / 5 years Loss Adjusting

Required Skills

We'd love to meet you….. Especially if you can talk to us about your:

• Experience with commercial and catastrophe claims
• Research and investigative abilities; negotiating, conflict resolution and persuasive abilities
• Superior verbal and written communication skills, including large-group presentation skills
• A full driver's licence and ability to be mobile with travel.

Preferred Skills

• AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF
• Thorough knowledge of commercial and residential construction industries
• Knowledge of property claims law and jurisdictional issues

Pay range and compensation package

To support and reward you, we offer:

• Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model
• Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days
• Hard work deserves recognition - competitive salary packaging and annual bonus scheme
• Grow your future savings - employer matched superannuation contributions
• Take the stress out of the unexpected - access up to 4 extra flexible paid leave days for life's ups and downs
• Celebrate the joy of parenthood - 18 weeks paid parental leave
• We support your charitable work - access to a paid volunteer day each year
• Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance
• Grow with us - professional development and study assistance and study leave
• Support when you need it most - extensive health and wellbeing initiatives
• Diversify your experience - Work and Travel Adventure Program, Career Breaks
• Family first - CHU are accredited as a Family Inclusive Workplace 2022/28
• You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia

For further information, head to the benefits section of our careers page.

Equal Opportunity Statement

Working with CHU When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture.