Loss Adjuster

CHU Underwriting Agencies; Brisbane; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus scheme

Professional development and study-lea

Study leave

Job summary

CHU Underwriting Agencies is recruiting a Property Claims professional to transition into Loss Adjusting. You will conduct on-site assessments, collaborate with builders and engineers, and develop your technical expertise in complex strata and commercial claims.

Ideal candidates have 3+ years of property claims experience, strong communication and negotiation skills, and hold AICLA or ANZIIF qualifications. Hybrid work options with supportive mentorship and development opportunities are offered.

Qualifications

• 3+ years in property claims handling, ideally with strata claims.
• Experience with complex, commercial or CAT claims is preferred.
• Strong communication, negotiation and stakeholder skills.
• A driver’s licence and willingness to attend site visits.

Responsibilities

• Conduct on-site property assessments, identifying cause, extent and impact of loss.
• Work with builders, engineers, and stakeholders to understand damage and recovery options.
• Interpret policy coverage and make indemnity decisions.
• Investigate claims thoroughly and gather evidence for settlement.
• Formulate scope of works and manage claims through to settlement.
• Contribute to improving customer experience and assessment processes.
• Engage with adjusters and specialists for mentorship and career development.

Skills

Property claims handling

Communication skills

Negotiation

Investigative thinking

Education

AICLA Diploma in Loss Adjusting

ANZIIF qualifications

Job description

We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.

A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

All about CHU

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

Working with CHU

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:

Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work model

Real connection and interaction - we offer regular Company wide team & ConnecCHUn Days

Hard work deserves recognition - competitive salary packaging and annual bonus scheme

Grow your future savings - employer matched superannuation contributions

Take the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downs

Celebrate the joy of parenthood - 18 weeks paid parental leave

We support your charitable work - access to a paid volunteer day each year

Cut your monthly costs - paid SCI, Life Insurance and Travel Insurance

Grow with us - professional development and study assistance and study leave

Support when you need it most - extensive health and wellbeing initiatives

Diversify your experience - Work and Travel Adventure Program, Career Breaks

Family first - CHU are accredited as a Family Inclusive Workplace 2022/28

You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia

For further information, head to the benefits section of our careers page.

Ready to take the next step beyond claims?

If you're a Property Claims Consultant looking to move into a more technical, field-based role, this is your opportunity to transition into Loss Adjusting, with support, development, and a clear career pathway. At CHU, we don’t just offer jobs, we seek to build technical experts and future industry leaders.

This position is designed for claims professionals who are ready to:

Move from managing claims to owning investigations end-to-end

Build on-site assessment and technical expertise

Develop into a fully qualified Loss Adjuster

You’ll gain exposure to complex strata, commercial, and catastrophe claims, while working alongside experienced adjusters and specialists who will mentor you along the way. Of course, if you are already experienced and working in the Adjusting space, we are also always keen to hear from you and help you continue to advance your career!

What your new job looks like:

Conduct on-site property assessments, identifying cause, extent, and impact of loss

Work closely with builders, engineers, and stakeholders to understand damage and recovery options

Strengthen your skills in policy interpretation and coverage decisions

Investigate claims thoroughly, gathering evidence to support indemnity and recovery decisions

Formulating scope of works

Manage claims through to fair and timely settlement

Contribute to improving customer experience and assessment processes

We'd love to meet you…..

Especially if you can talk to us about your:

3+ years in property claims handling (ideally with previous strata claims)

Experience with complex, commercial, or CAT claims

Strong communication, negotiation, and stakeholder skills

Curiosity and a passion for understanding “what really happened” in a claim

A driver’s licence and willingness to attend site visits

AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIF

Thorough knowledge of commercial and residential construction industries

Knowledge of property claims law and jurisdictional issues

Previous desktop or on road Loss Adjusting experience