Loss Adjuster - LA 21 - QLD

CHU Underwriting Agencies; Brisbane; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Study leave and professional dev

Job summary

CHU Underwriting Agencies is seeking an experienced property claims professional to manage onsite assessments and drive timely settlements. You will collaborate with specialists to determine loss extent, cause, and coverage, while applying your investigative skills to support indemnity decisions.

Ideal candidates have 3+ years in property claims handling or loss adjusting, possess AICL/ANZIIF qualifications, and demonstrate strong negotiation and communication abilities.

Qualifications

• The role requires 3+ years of property claims handling or loss adjusting experience.
• Qualifications include AICL Diploma in Loss Adjusting or ANZIIF certificates.
• Strong communication, negotiation and investigative abilities are essential.

Responsibilities

• Manage onsite strata assessments, confirming extent, cause and nature of losses.
• Develop and implement assessing processes to improve customer experience.
• Collate information and evidence to support determinations, indemnity and recovery.
• Formulate scope of works and ensure settlement and file completion per protocols.
• Prepare reporting and maintain records; interpret policies and make recommendations.

Skills

Claims handling

Negotiation

Communication

Research abilities

Education

AICL Diploma in Loss Adjusting

ANZIIF qualification

Tertiary qualifications

Tools

MS Office

Claims software

Job description

Opportunity to elevate your career with an industry leading, award winning business offering purpose driven work, meaningful organisational values, an inclusive culture & curiosity for new ideas, innovation & growth.

So many reasons to CHUse CHU!

We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability.

A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected.

All about CHU

CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024.We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.

Working with CHU

When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture. To support and reward you, we offer:

• Work where suits you best- we are proud of our leading, inclusive and flexible hybrid work model
• Real connection and interaction- we offer regular Company wide team & ConnecCHUn Days
• Hard work deserves recognition- competitive salary packaging and annual bonus scheme
• Grow your future savings- employer matched superannuation contributions
• Take the stress out of the unexpected- access up to 4 extra flexible paidleave days for life’s ups and downs
• Celebrate the joy of parenthood- 18 weeks paid parental leave
• We support your charitable work- access to a paid volunteer day each year
• Cut your monthly costs- paid SCI, Life Insurance and Travel Insurance
• Grow with us- professional development and study assistance and study leave
• Support when you need it most- extensive health and wellbeing initiatives
• Diversify your experience- Work and Travel Adventure Program, Career Breaks
• Family first- CHU are accredited as aFamily Inclusive Workplace 2022/28
• You can be you- CHU are recognised as an Inclusive Employer 2025/28by the Diversity Council Australia

For further information, head to the benefitssection of our careers page.

What your new job looks like

Day to day you will be managing a portfolio of work, using your technical skills and expertise to collaborate with specialists and drive a timely outcome and settlement.

• Active involvement in developing and implementing assessing processes that drive an outstanding CHU customer experience
• Completion of onsite strata assessments, confirming extent, cause and nature of losses
• Collation of information and evidence to make determinations (including indemnity and recovery)
• Formulation of scope of works as appropriate
• Settlement and completion of files in accordance with internal protocols
• Compilation of reporting and maintenance of records
• Policy interpretation and provision of recommendations

We'd love to meet you…..

Especially if you can talk to us about your:

• Relevant tertiary qualifications or equivalent knowledge
• Minimum of 3 years of property claims handling experience / 3 years Loss Adjusting
• Experience with commercial and catastrophe claims
• Research and investigative abilities; negotiating, conflict resolution and persuasive abilities
• Superior verbal and written communication skills, including large-group presentation skills
• A full driver’s licence and ability to be mobile with travel
• AICLADiploma in Loss Adjusting or qualifications attained through ANZIIF
• Thorough knowledge of commercial and residential construction industries
• Knowledge of property claims law and jurisdictional issues

Our commitment to you

At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas,shared experiences and access to a flexible work environment.Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future.We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.