Senior Life Insurance Claims Advocate

Willis Towers Watson plc; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Willis Towers Watson plc in Melbourne is seeking a Claims Specialist to advocate for clients on life insurance claims, including death, TPD and income protection. You will manage end-to-end claims with insurers, advise on coverage, and negotiate outcomes with insurers.

The role involves partnering with Client Relationship Managers and Account Executives to ensure timely, fair claim outcomes while upholding governance and service quality standards.

Qualifications

• Experience in life insurance claims within Australia
• Understanding of policy wording and eligibility
• Ability to negotiate outcomes on disputed claims

Responsibilities

• Manage a portfolio of group life, TPD and salary continuance claims for allocated clients
• Act as the key claims advocate between clients, claimants and insurers
• Review policy wording, definitions and eligibility criteria to assess coverage and advise on outcomes
• Negotiate with insurers to resolve declined, delayed or disputed claims
• Escalate and manage complex matters in line with governance and regulatory obligations
• Provide technical guidance to Claims Administrators and Account Executives on queries

Skills

Claims management

Negotiation

Regulatory knowledge

Communication

Education

ANZIIF or equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Willis Towers Watson plc in Melbourne is seeking a Claims Specialist to advocate for clients on life insurance claims, including death, TPD and income protection. You will manage end-to-end claims with insurers, advise on coverage, and negotiate outcomes with insurers.

The role involves partnering with Client Relationship Managers and Account Executives to ensure timely, fair claim outcomes while upholding governance and service quality standards.