Life Claims Team Lead - Coaching for Fair Outcomes

TAL Australia; Melbourne; Vor Ort; AUD 110.000 - 150.000; Vollzeit

Zusammenfassung

TAL Australia in Melbourne seeks a Team Manager to lead the Life Claims portfolio and deliver fair, timely claim outcomes while maintaining a strong focus on customer care and regulatory compliance. You will coach a passionate team, guide complex decisions and optimize service delivery across the claims function.

This role emphasizes coaching, performance management and risk-aware leadership to ensure high-quality outcomes for customers and stakeholders within a supportive, people-first culture.

Qualifikationen

• Experience leading teams or mentoring within insurance, financial services or a claims environment.
• Strong knowledge of claims management practices and sound decision making.
• Understanding of insurance products and customer outcomes, ideally life insurance.
• Proven ability to manage operational performance, prioritising workloads and delivering quality service outcomes.
• Excellent communication and stakeholder management skills for complex scenarios.
• Commitment to risk, compliance and fair customer treatment.

Aufgaben

• Lead the Life Claims portfolio to deliver fair, timely and customer-centric claim outcomes.
• Coach and develop a high-performing team, building capability, engagement and technical excellence.
• Guide complex claims decisions and oversee high-value or escalated matters.
• Resolve customer escalations with empathy, professionalism and positive outcomes.
• Drive operational performance through resource management, workload planning and service delivery.
• Champion a strong risk and compliance culture, ensuring decisions align with regulatory obligations.

Kenntnisse

Team leadership

Claims management

Stakeholder management

Risk & compliance

Customer focus

Decision making

Jobbeschreibung

TAL Australia in Melbourne seeks a Team Manager to lead the Life Claims portfolio and deliver fair, timely claim outcomes while maintaining a strong focus on customer care and regulatory compliance. You will coach a passionate team, guide complex decisions and optimize service delivery across the claims function.

This role emphasizes coaching, performance management and risk-aware leadership to ensure high-quality outcomes for customers and stakeholders within a supportive, people-first culture.