Senior Licensing & Assessment Officer (Flexible/Remote)

Southern Rural Water; Maffra; Hybrid; AUD 72,000 - 83,000; Full time

Benefits offered by this job

WFH options

9-day fortnights

Sick leave 15 days

Parental leave 14 weeks

Wellbeing reimbursement

Professional development

Employee Assistance Program

Salary sacrifice

Job summary

Southern Rural Water is seeking a Senior Assessment Officer for a full-time limited-term role until the end of January 2027. The position is negotiable across SRW major offices in Maffra, Werribee and Mitcham, offering a patient, customer-focused environment with flexible arrangements.

You will assess licensing applications, provide guidance to Assessment Officers, and ensure timely, compliant decisions with strong administrative support and clear communication.

Qualifications

• Previous experience in an administration based role.
• Excellent communication skills to address a variety of customer queries and accurately convey information.
• Ability to interpret, apply and communicate requirements of relevant policy and guidelines.
• Effective time management skills to ensure applications are completed promptly within agreed upon timeframes.
• Ability to provide support and guidance to Assessment Officers.

Responsibilities

• Assess licensing applications for regulated districts and unregulated surface water and groundwater, ensuring accuracy and completion within agreed timeframes.
• Case managing and preparing recommendations for decision by the Team Leader Customer Experience and/or Manager Water Licensing, including gathering relevant information and preparing correspondence.
• Reviewing recommendations prepared by Assessment Officers to ensure accuracy, consistency and compliance with relevant requirements before they are escalated for a decision.
• Approving licensing applications and information statements in accordance with relevant delegations.
• Helping customers and other staff to understand licensing application requirements and processes.

Skills

Communication skills

Administration experience

Job description

Southern Rural Water is seeking a Senior Assessment Officer for a full-time limited-term role until the end of January 2027. The position is negotiable across SRW major offices in Maffra, Werribee and Mitcham, offering a patient, customer-focused environment with flexible arrangements.

You will assess licensing applications, provide guidance to Assessment Officers, and ensure timely, compliant decisions with strong administrative support and clear communication.