Senior Library Customer Experience Lead

Sunshine Coast Council; Rockhampton Regional; Presencial; AUD 82.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing initiatives

9-day fortnight

Hybrid WFH model

Salary packaging options

Superannuation

Smartphones & devices

Descripción de la vacante

Sunshine Coast Council in Kawana Waters, QLD is seeking a Senior Library Customer Service Officer to enhance library services and lead daily operations of a busy branch.

You will supervise staff, deliver outreach programs, and ensure a welcoming environment while working within a temporary, full-time role until December 2027. The position requires a Diploma in Library and Information Science or related discipline and availability for regular weekends.

Formación

• Experienced customer service professional with community focus.
• Diploma in Library and Information Science or related discipline.
• Collaborative leader who mentors staff and fosters service excellence.
• Flexible to work weekends and varied shifts.

Responsabilidades

• Lead daily operation of library circulation and ensure outstanding service.
• Roster, supervise and support library staff for frontline delivery.
• Develop and deliver outreach and community programs.
• Support branch operations, collections, facilities and information services.

Conocimientos

Customer service

Leadership

Staff supervision

Community engagement

Educación

Diploma in Library and Information Science

Diploma in Community Development

Descripción del empleo

Sunshine Coast Council in Kawana Waters, QLD is seeking a Senior Library Customer Service Officer to enhance library services and lead daily operations of a busy branch.

You will supervise staff, deliver outreach programs, and ensure a welcoming environment while working within a temporary, full-time role until December 2027. The position requires a Diploma in Library and Information Science or related discipline and availability for regular weekends.