Senior Liability Claims Advisor (Hybrid)

Marsh; Melbourne; Hybrid; AUD 110,000 - 170,000; Full time

Job summary

Marsh in Melbourne seeks a talented claims professional to join our JLT Public Sector team. This hybrid role requires three days in the office and offers exposure to complex liability claims managed across clients and insurers.

You will provide technical guidance, coordinate claim activity, and help clients navigate the claims process with confidence, while liaising with insurers, loss adjusters, and legal partners to drive favorable outcomes.

Qualifications

• Experience managing complex liability claims including public liability and professional indemnity.
• Knowledge of liability frameworks, including the Wrongs Act and common law principles.
• Experience engaging with clients, legal counsels, and industry partners.
• Expertise in analysing claims data and producing insightful reports.
• A proactive approach with the ability to manage competing priorities and deliver quality outcomes.

Responsibilities

• Manage and support complex, high-value insurance claims from notification through to settlement.
• Provide high-quality technical claims guidance to clients and internal teams.
• Liaise with insurers, loss adjusters, solicitors, and other stakeholders to progress matters.
• Interpret policy wording and assess claim coverage considerations.
• Maintain accurate records, reporting, and correspondence throughout the claims lifecycle.
• Identify claim trends and opportunities to improve outcomes for clients.
• Contribute to a collaborative, client-focused claims service culture.

Skills

Liability claims

Stakeholder engagement

Claims data analysis

Policy interpretation

Prioritization

Client service

Education

Law degree

Job description

Marsh in Melbourne seeks a talented claims professional to join our JLT Public Sector team. This hybrid role requires three days in the office and offers exposure to complex liability claims managed across clients and insurers.

You will provide technical guidance, coordinate claim activity, and help clients navigate the claims process with confidence, while liaising with insurers, loss adjusters, and legal partners to drive favorable outcomes.