Level 2 Service Desk Engineer (MSP) – Adelaide

efex; Adelaide; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Birthday leave

Wellbeing leave

Certification support

Career progression

Technical development

Job summary

efex is seeking a Level 2 Service Desk Engineer to join their Adelaide team. The role focuses on resolving complex technical issues across client environments, maintaining system stability and delivering excellent customer outcomes.

You will troubleshoot infrastructure, servers, networking, and cloud-related challenges while building trusted relationships with clients and mentoring junior engineers where needed. This is a hands-on, ownership-driven role within a growing MSP.

Qualifications

• 3–5+ years' experience supporting client environments within an MSP.
• Strong troubleshooting across servers, networking, Microsoft 365, and virtualised environments.
• Own and drive technical issues to resolution.
• Excellent communication and client-facing skills.
• Proactive, organized and solutions-focused.
• Collaborate and share knowledge.

Responsibilities

• Provide proactive and reactive support across diverse client environments.
• Troubleshoot and resolve infrastructure, server, networking and cloud-related issues.
• Maintain system continuity through monitoring, maintenance and preventative support.
• Manage incidents through to resolution, ensuring clients are kept informed throughout.
• Accurately maintain tickets, documentation and time records.
• Collaborate with account managers, project teams and other technical specialists.
• Act as an escalation point for more complex technical issues.
• Mentor and support junior engineers where required.
• Contribute to continuous improvement initiatives and best-practice service delivery.

Skills

MSP experience

Troubleshooting

Communication skills

Ownership

Tools

Windows Server

Microsoft 365

VMware

Hyper-V

Azure

Job description

efex is seeking a Level 2 Service Desk Engineer to join their Adelaide team. The role focuses on resolving complex technical issues across client environments, maintaining system stability and delivering excellent customer outcomes.

You will troubleshoot infrastructure, servers, networking, and cloud-related challenges while building trusted relationships with clients and mentoring junior engineers where needed. This is a hands-on, ownership-driven role within a growing MSP.