IT Onsite Support Engineer II - Remote & Onsite

Lyra Technology Group; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Job summary

Lyra Technology Group is seeking an IT Onsite Support Engineer (Level 2) to join Concept Data in Adelaide. You will deliver professional onsite and remote support to SME clients, troubleshoot a broad range of IT issues and help deploy and maintain client environments.

Ideal candidates will have 3+ years in MSP/IT services, strong Microsoft 365/Windows expertise, and the ability to work independently at client sites while collaborating with senior teams.

Qualifications

• 3+ years' experience in an MSP, IT services or technical support environment.
• Experience with Microsoft 365 and Windows desktop environments.
• Experience providing onsite technical support to SME clients.
• Microsoft or related certification(s) preferred.
• Current Australian Driver's Licence and rights to work in Australia.

Responsibilities

• Provide onsite and remote technical support to SME clients, diagnosing and resolving hardware, software, networking, Microsoft 365 and business application issues.
• Respond promptly to critical incidents, including site-down issues requiring onsite attendance.
• Install, configure and maintain approved hardware, software and peripheral devices.
• Complete workstation rollouts, hardware replacements and user transitions.
• Perform approved software updates and maintenance tasks.
• Communicate with clients clearly and professionally, offering guidance and support.
• Document work and technical findings in the ticketing system.

Skills

MS 365 & Windows

Troubleshooting

Onsite support

SME client support

Ticketing systems

Documentation

Customer service

Independent work

Driver licence

Australian PR or citizenship

Security/compliance awareness

Tools

Microsoft Intune

Entra ID

Azure

Windows Server

Job description

Lyra Technology Group is seeking an IT Onsite Support Engineer (Level 2) to join Concept Data in Adelaide. You will deliver professional onsite and remote support to SME clients, troubleshoot a broad range of IT issues and help deploy and maintain client environments.

Ideal candidates will have 3+ years in MSP/IT services, strong Microsoft 365/Windows expertise, and the ability to work independently at client sites while collaborating with senior teams.