Senior Desktop Support Analyst - Onsite/Remote, SLA Expert

Data#3; Brisbane; On-site; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Career development opportunities

Job summary

A leading Australian IT services organisation is looking for an experienced Desktop Support Analyst to join their Managed Services team. The role involves providing both onsite and remote desktop support across mining operations, troubleshooting critical issues in a fast-paced environment, and managing escalations in an SLA-driven framework. Ideal candidates will have 3-5 years of experience and proficiency with Exchange, AD, M365, Intune, and Azure. This position offers a chance to work in a dynamic company that values customer service and teamwork.

Qualifications

• 3-5 years of experience in Desktop Support or Service Desk.
• Experience in mining, industrial, or operationally critical environments.
• Familiarity with SLA-driven support environments.

Responsibilities

• Provide onsite and remote desktop support across mining operations.
• Troubleshoot issues in high-demand environments.
• Manage incidents and service requests in an SLA-driven setting.

Skills

Customer-centric mindset

Confidence to manage escalations

Troubleshooting hardware, software, and network issues

Tools

Exchange

Active Directory

M365

Intune

Azure

Job description

Get notified about new Junior Network Engineer jobs in United States.

Network Engineer I - Winter (Entry Level)

Associate Network Engineer | Network Services | Experienced Hire

Network Engineer Graduate (Physical Network Infra) - 2027 Start

Network Engineer Graduate (Physical Network Infra) - 2027 Start

Early Career Consult Program – Network Support Associate

Network Production Engineer (University Grad)

Information Technology Engineer (0-5 yrs Experience)

Network Systems Engineer - Pittsfield, MA

Information Technology Engineer (0-5 yrs Experience)