Senior L3 Systems Engineer — VMware & NetApp Lead (12mo)

Logicalis Singapore PTE. LTD.; Sydney, Melbourne; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Flexible working

Parental leave

Employee assistance program

Leave purchase options

Novated leasing

DEI commitment

Job summary

Logicalis Australia in Sydney or Melbourne is seeking a Senior L3 Systems Engineer for a 12-month fixed-term contract. You will tackle complex incidents and own critical infrastructure operations across VMware, NetApp, backup and identity services, while driving automation and documentation.

Ideal candidates bring 10+ years in systems engineering, strong incident management, and experience mentoring L1/L2 teams.

Qualifications

• 10+ years of Systems/Infrastructure Engineering experience.
• Strong VMware administration and troubleshooting capability.
• Hands-on experience supporting NetApp storage environments.
• Experience supporting enterprise-scale server and infrastructure platforms.
• Proven success operating as an L3 escalation point.
• Strong incident management and root cause analysis skills.
• Experience supporting highly available and business-critical environments.
• Exposure to enterprise monitoring, automation and infrastructure management tools.
• Excellent communication and stakeholder management skills.
• Experience mentoring L1/L2 support teams.
• Australian Citizenship mandatory / or eligible for Australian Government Security Clearance.

Responsibilities

• Act as the Level 3 escalation point for critical infrastructure incidents.
• Lead troubleshooting, root cause analysis and service restoration for Priority 1 and Priority 2 incidents.
• Support large-scale VMware and enterprise infrastructure environments.
• Administer and optimise compute, storage, backup and identity platforms.
• Participate in a 24x7 on-call roster supporting mission-critical services.
• Maintain infrastructure security through patching, remediation and hardening activities.
• Support infrastructure lifecycle management including upgrades, migrations and technology refresh initiatives.
• Drive automation, monitoring and operational improvement initiatives.
• Produce high-quality technical documentation, standards and operational runbooks.
• Work closely with vendors, project teams and operational stakeholders to deliver resilient infrastructure services.

Skills

VMware administration

Incident management

Automation

Documentation

Stakeholder management

PowerShell scripting

Tools

VMware vSphere/ESXi

NetApp Storage

Monitoring tools

Automation tooling

Job description

Logicalis Australia in Sydney or Melbourne is seeking a Senior L3 Systems Engineer for a 12-month fixed-term contract. You will tackle complex incidents and own critical infrastructure operations across VMware, NetApp, backup and identity services, while driving automation and documentation.

Ideal candidates bring 10+ years in systems engineering, strong incident management, and experience mentoring L1/L2 teams.