Senior Key Account Manager

Freight Appointments Ltd.; City of Melbourne; Sur place; AUD 150 000 - 200 000; Plein temps

Résumé du poste

Freight Appointments Ltd. in Melbourne is seeking a Senior Key Account Manager to lead strategic relationships with major freight forwarder accounts.

The role focuses on farming existing relationships while selectively expanding the client base across Asia and other trade lanes. The ideal candidate will have senior sales or KAM experience in air & ocean freight forwarding, with a proven track record of managing ~500 TEU/year and building long-term wallet share.

Qualifications

• Senior account management experience in international freight forwarding.
• Track record of winning and managing accounts around 500 TEU per year.
• Strong knowledge of the Asia inbound market; Europe background considered but Asia essential.
• Experience across general cargo; pharma exposure advantageous.
• commercially sharp relationship builder with growth opportunities.
• Comfortable bringing in new business when appropriate.

Responsabilités

• Manage and grow a portfolio of key accounts, as the main contact and trusted adviser.
• Grow volumes and revenue within existing accounts across trade lanes and value-added services.
• Win new accounts, broadening the client base.
• Diversify the portfolio beyond retail, fashion and garments into other general cargo verticals, with pharma of interest.
• Run regular account reviews, KPI reporting and service improvement plans.
• Collaborate with operations and overseas teams to deliver an excellent client experience.

Connaissances

Senior account management

Key account management

Asia inbound market knowledge

General cargo experience

New business development

Relationship building

Description du poste

Senior Key Account Manager – International Freight Forwarding

Melbourne preferred (other Australian locations considered) | $150,000-$200,000 + potential for more

Important: Candidates must be coming from senior sales or KAM positions within air & ocean freight forwarding. Candidates that don't meet this criteria will be rejected and will not receive feedback.

The company

Our client is an established Australian freight forwarder, part of a larger international group with a long history in global trade and supply chain. They offer end-to-end logistics across sea, air, road and rail, plus customs clearance, warehousing and specialist supply chain solutions, and are known for their service and their strong presence on Asia trade lanes.

The business is entering a significant growth phase under new leadership and is looking for a senior account manager to take ownership of some of its most important client relationships.

The role

You'll take on a portfolio of the company's larger accounts, with a focus on looking after them properly and growing them. This is primarily a farming role. You'll also be expected to bring in some new logos, but it isn't a pure hunter position with heavy new business targets. It suits someone who enjoys deep, long-term client relationships and finding ways to grow wallet share.

Key responsibilities

• Manage and grow a portfolio of key accounts, acting as the main point of contact and trusted adviser
• Grow volumes and revenue within existing accounts across trade lanes, modes and value-added services
• Win a number of new accounts, with a focus on broadening the client base
• Help diversify the portfolio beyond retail, fashion and garments into other general cargo verticals, with pharma of particular interest
• Run regular account reviews, KPI reporting and service improvement plans
• Work closely with operations and overseas teams to deliver a consistently excellent client experience

About you

• Senior account management experience in international freight forwarding
• A track record of winning and managing accounts moving around 500 TEU a year
• Strong knowledge of the Asia inbound market; candidates with a heavier Europe background will be considered, but a solid understanding of Asia is essential
• Experience across general cargo; exposure to retail, fashion and garments is valuable, and pharma experience would be a strong advantage
• A relationship builder who is commercially sharp and confident spotting growth opportunities
• Comfortable bringing in new business, even if it isn't the main focus

What's on offer

• Base salary of $150,000-$200,000, with flexibility for an exceptional candidate
• Ownership of significant, established accounts from day one
• A business in growth mode, with the backing of an international group
• Room to shape the portfolio and grow your role as the company expands