Senior ITSM & Asset Management Business Analyst (Canberra)

The Architecture Practice Pty; Canberra; On-site; AUD 120,000 - 160,000; Full time

Job summary

The Architecture Practice Pty is seeking an experienced Senior Business Analyst to drive strategic and operational transformation across Asset Management, IT Service Management and Enterprise Collaboration from our Canberra office.

You will lead workshops, elicit and validate requirements, develop business cases and support ITIL-aligned delivery across Agile, Waterfall or hybrid methodologies. This on-site role requires Australian Government TSPV clearance and is a Canberra-only opportunity.

Qualifications

• 4+ years' experience as a Business Analyst within complex enterprise environments.
• Demonstrated experience delivering business and technology transformation initiatives.
• Strong experience in Asset Management and/or IT Service Management environments.
• Experience working on digital workplace, enterprise collaboration or Microsoft 365 initiatives.
• Experience working within Agile, Waterfall or hybrid delivery methodologies.
• Strong business requirements gathering and analysis capabilities.
• Business process modelling experience using BPMN or equivalent.
• Strong workshop facilitation and stakeholder engagement skills.
• Experience undertaking gap analysis and impact assessments.
• Mandatory: Current Australian Government TSPV clearance required.

Responsibilities

• Lead or participate business discovery workshops, interviews and stakeholder engagements.
• Elicit, analyse, document and validate business, functional and non-functional requirements.
• Develop business cases, process maps, user stories, use cases and requirements specifications in accordance to ITIL.
• Facilitate prioritisation of requirements and management of scope throughout project lifecycles.
• Bridge communication between business and technical teams to support successful solution delivery.
• Undertake gap analysis, impact assessments and business process improvement activities.
• Analyse and improve Enterprise Asset Management (EAM) processes and practices.
• Support initiatives involving asset lifecycle management, asset planning and maintenance, work management, asset performance and reliability, asset registers, data quality, governance and compliance and support the testing team.
• Assist in defining future-state asset management operating models and processes.
• Support implementation or optimisation of asset management platforms such as ATLASIAN Suite.

Skills

Analytical

Stakeholder engagement

Facilitation

Workshops

Requirements gathering

BPMN

Gap analysis

Job description

The Architecture Practice Pty is seeking an experienced Senior Business Analyst to drive strategic and operational transformation across Asset Management, IT Service Management and Enterprise Collaboration from our Canberra office.

You will lead workshops, elicit and validate requirements, develop business cases and support ITIL-aligned delivery across Agile, Waterfall or hybrid methodologies. This on-site role requires Australian Government TSPV clearance and is a Canberra-only opportunity.