Senior IT Systems Analyst

DPDHL; New South Wales; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

World class training programs

Employee engagement opportunities

Competitive salary and benefits

Perkbox discounts

Flexible working arrangements

Job summary

DHL Group in Australia (NSW) seeks a Senior IT Systems Analyst to drive delivery, optimisation and support of supply chain IT solutions. You will partner with operations, vendors and stakeholders to implement standardised systems that align with DHL's IT strategy.

The role focuses on configuring, testing IT solutions, documenting processes, and leading IT programs with senior stakeholders while contributing to continuous improvement across live and new deployments.

Qualifications

• Experience delivering IT solutions for external customers in a 3PL or supply chain context.
• Hands-on involvement in configuration, testing, and support of IT solutions.
• Strong ability to analyse requirements and translate into actionable tasks.
• Excellent stakeholder management and communication with senior stakeholders.

Responsibilities

• Maintain awareness of DHL’s strategic direction and ensure IT solutions align with country, regional and global requirements.
• Deliver projects on time with continuous improvement and standard processes.
• Understand, configure, implement, and test IT solutions.
• Document and share new processes with country and regional IT teams.
• Own and drive IT strategic programs and provide regular updates to senior stakeholders.

Job description

Utilise your IT experience on a global scale

DHL Supply Chain is seeking an experienced Senior IT Systems Analyst to support the delivery, optimisation, and ongoing support of supply chain IT solutions. This role is key to ensuring alignment with DHL’s strategic direction and in representing DHL IT to both internal and external stakeholders.

You will work closely with operations, stakeholders, customers, and vendors to deliver high-quality, standardised IT solutions while supporting continuous improvement initiatives across live and newly implemented systems.

Key responsibilities will include:

• Maintain strong awareness of DHL’s strategic direction, standards, and processes, ensuring IT solutions are continually improving, and support business objectives, and are aligned with country, regional, and global requirements
• Project delivery & Continuous Improvement, ensuring projects are delivered on time, providing support and ensuring standard and established processes are followed
• Understand, configure, implement, and test IT solutions
• Analyse requirements documentation and translate into clear objectives and tasks, retaining responsibility for delivery within agreed estimates
• Proactively document and share new processes and solutions with country and regional IT teams
• Own and drive IT strategic programs for the customer with ability to communicate with senior stakeholders effectively by providing regular updates on progress.

Please note: Internal applications close 9/11/2026

DHL Supply Chain is a Great Place to Work

At DHL, we deliver results without compromising on respect, valuing each other's differences while recognising individual strengths. People are our greatest strength and we strive to ensure that careers here are satisfying and successful. By joining us, you are joining a company that offers limitless opportunities and a supportive work environment where employees are given the tools and training they need to learn and grow.

The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive environment – guided by mutual respect, openness, honesty, trust, and cooperation. Beyond our supportive culture, we also offer our employees:

• World class training programs to enhance your skills and support your career advancement.
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Employee of the Month.
• A competitive salary and benefits package.
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services.
• A commitment to work-life balance, with flexible working arrangements tailored to individual role requirements.

DHL is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring quality service and productive outcomes for all. DHL will support flexible working arrangements that are tailored to the individual role requirements.

To be successful in this role, you will have:

• Demonstrated capability in delivering IT solutions to external customers, including direct engagement with management-level stakeholders
• Background working in an IT role within a 3PL or Supply Chain environment
• Hands-on involvement in Supply Chain solution configuration and/or operational support
• Strong track record in systems integration design, configuration, and support across complex supply chain platforms
• Practical exposure to WMS, Middleware solutions, and industry-standard EDI formats and protocols
• Solid knowledge of database design principles, SQL query development, and integration using web service–based APIs
• Proven ability to manage competing priorities, complex solution landscapes, and diverse stakeholder groups
• Tertiary qualification in IT, Business, or Management, or equivalent practical experience

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience. Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.