Senior IT Support Technician — Purpose-Driven & Advanced

Centacare Brisbane; Brisbane; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Centacare Brisbane is seeking a Level 3 Client Support Technician to join our Technology Solutions team in Brisbane CBD. This full-time, office-based role focuses on advanced IT support, system improvements, and project work to keep our services reliable for staff across the organisation.

You will escalate complex issues, manage devices with Intune, and contribute to deployments and documentation. A Bachelor's in IT and strong M365/AD/PowerShell skills are required, with ITIL experience highly

Qualifications

• Two years' experience providing advanced IT support in a complex environment.
• Strong hands-on experience with Microsoft 365, Intune, AD and PowerShell scripting.
• Experience supporting Windows environments, end-user devices and enterprise apps.
• Practical ITIL understanding, incident management and SLAs.
• Bachelor's degree in Information Technology.

Responsibilities

• Provide advanced technical support and resolve escalated incidents across hardware, software, networks and business apps.
• Support and administer Microsoft 365, Active Directory and related Microsoft technologies.
• Manage end-user devices with Intune, including config, deployment and compliance.
• Develop and maintain PowerShell scripts to automate admin tasks.
• Handle onboarding/offboarding scripts and access provisioning.
• Participate in tech projects, migrations and infrastructure improvements.
• Record incidents and changes per ITIL and SLAs; maintain clear docs.

Skills

Advanced IT support (2+ yrs)

Microsoft 365 & Intune

Active Directory & PowerShell

Windows client/server knowledge

ITIL & SLAs understanding

Education

Bachelor's degree in Information Technology

Tools

Microsoft 365

Intune

Active Directory

PowerShell

Job description

Centacare Brisbane is seeking a Level 3 Client Support Technician to join our Technology Solutions team in Brisbane CBD. This full-time, office-based role focuses on advanced IT support, system improvements, and project work to keep our services reliable for staff across the organisation.

You will escalate complex issues, manage devices with Intune, and contribute to deployments and documentation. A Bachelor's in IT and strong M365/AD/PowerShell skills are required, with ITIL experience highly