Senior IT Support Technician | Frontline MSP Expert

Workforce Extensions; Geelong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Ongoing training and support

Local Geelong team

Frontline role with influence

Job summary

GravIT, a Geelong-based managed IT provider, is seeking a Level 3 Senior IT Support Technician to join the GravIT team. You will handle high-level client issues, work with Microsoft 365, servers, networks, and security, and mentor junior staff.

You will communicate with clients daily by phone and email, provide clear explanations, and help improve internal processes. This is a full-time Geelong role based at our North Geelong office.

Qualifications

• Extensive IT support experience, preferably with an MSP.
• Strong troubleshooting across Microsoft 365, Windows Server, networking and security.
• Excellent spoken and written English; clear communication.
• Willing to mentor junior techs.

Responsibilities

• Take client calls and emails and own each issue through to a fix.
• Work through complex problems across Microsoft 365, servers, cloud services and networks.
• Help clients improve their security, using ACSC Essential Eight as a guide.
• Explain technical issues and options to clients in plain language.
• Help and guide Level 1 and 2 techs, including stepping in on harder calls.
• Write clear documentation and help improve how the team works.

Tools

Microsoft 365 Administrator

Endpoint Administrator

Azure Administrator

Job description

GravIT, a Geelong-based managed IT provider, is seeking a Level 3 Senior IT Support Technician to join the GravIT team. You will handle high-level client issues, work with Microsoft 365, servers, networks, and security, and mentor junior staff.

You will communicate with clients daily by phone and email, provide clear explanations, and help improve internal processes. This is a full-time Geelong role based at our North Geelong office.