Junior IT Support Technician - Frontline Helpdesk, Geelong

Workforce Extensions; Geelong; On-site; AUD 52,000 - 66,000; Full time

Job summary

GravIT, a Geelong-based managed IT provider, is seeking a Level 1 IT Support Technician to start their IT career. You will engage with clients by phone and email from day one, assisting with Microsoft 365, devices and connectivity.

You should be finishing or have finished a degree or diploma in IT or cybersecurity and be based in or near Geelong, with a willingness to learn and grow within GravIT.

Qualifications

• Recent IT or cybersecurity qualification with a willingness to start a career in IT support.
• Excellent spoken and written English; able to explain technical issues clearly.
• Keen to learn, take feedback, and grow with a local Geelong team.

Responsibilities

• Answer client calls and emails, providing friendly, professional support.
• Troubleshoot issues with email, Microsoft 365, devices, printers and connectivity.
• Set up and remove staff accounts and devices for onboarding and offboarding.
• Keep clients updated on progress until issues are resolved.
• Document work clearly in our job management system.
• Ask for help when needed and learn from experienced technicians.

Skills

Clear communication

English proficiency

Customer service

Willingness to learn

Education

Degree or Diploma in IT or Cyber Security

Tools

Microsoft 365

Windows basics

Job description

GravIT, a Geelong-based managed IT provider, is seeking a Level 1 IT Support Technician to start their IT career. You will engage with clients by phone and email from day one, assisting with Microsoft 365, devices and connectivity.

You should be finishing or have finished a degree or diploma in IT or cybersecurity and be based in or near Geelong, with a willingness to learn and grow within GravIT.