Senior IT Support Engineer

Cadence Connect; Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

9-day fortnight

Birthday leave

Birthday leave and additional annual 2

Performance bonus opportunities

Exposure to diverse environments

Ongoing learning and development

Career progression

Job summary

Cadence Connect is seeking a technically strong Senior Level 2 Support Engineer to join a collaborative MSP technical team in Brisbane. You will own escalated incidents, troubleshoot complex networking across Fortinet/Meraki environments and support Microsoft 365 cloud services, Windows Server, AD and Entra ID.

The role offers hybrid working arrangements, growth, and a culture focused on work-life balance. You will mentor junior engineers, contribute to deployments, and drive long-term

Qualifications

• Strong Level 2 experience, ideally within an MSP.
• Solid networking knowledge across TCP/IP, DNS, DHCP, VLANs, VPNs, routing and switching.
• Hands-on experience troubleshooting firewalls, VPNs, switches and network connectivity.

Responsibilities

• Take ownership of escalated technical incidents and troubleshoot complex Level 2 issues.
• Diagnose networking problems across firewalls, switches, VLANs, VPNs, DNS, DHCP and WAN connectivity.
• Support Microsoft 365, Exchange Online, Entra ID, Intune and related cloud technologies.
• Troubleshoot Windows Server, Active Directory, Group Policy and broader infrastructure environments.
• Investigate Fortinet and Meraki networking issues, including VPN connectivity and network performance.
• Identify root causes and implement long-term solutions rather than temporary fixes.
• Contribute to infrastructure deployments, technical projects and customer environment improvements.
• Support and mentor junior engineers while sharing knowledge across the team.

Skills

Networking

Microsoft 365

Fortinet

Meraki

TCP/IP

DNS

DHCP

VLANs

VPNs

Windows Server

Active Directory

Group Policy

Intune

Entra ID

Azure

Tools

Fortinet

Meraki

Job description

Are you a technically strong Level 2 Engineer who loves getting stuck into complex networking and infrastructure challenges?
Cadence Connect is partnering with an established and growing Managed Services Provider to recruit a Senior Level 2 Support Engineer to join their technical team.
This is an excellent opportunity for an engineer who wants more than routine support tickets. Our client is looking for someone who genuinely enjoys troubleshooting, takes ownership of complex technical problems and has a strong foundation across networking, infrastructure and Microsoft technologies.
You'll be joining a collaborative team of experienced engineers, working across diverse customer environments with plenty of opportunities to broaden your technical capability.
If you're looking for greater technical variety, genuine career progression and an employer that values work-life balance, this opportunity is well worth exploring.

The Opportunity

As a Senior Level 2 Support Engineer, you'll act as a key escalation point within the Managed Services team, resolving complex technical issues across a variety of customer environments.

• Taking ownership of escalated technical incidents and troubleshooting complex Level 2 issues.
• Diagnosing networking problems across firewalls, switches, VLANs, VPNs, DNS, DHCP and WAN connectivity.
• Supporting Microsoft 365, Exchange Online, Entra ID, Intune and related cloud technologies.
• Troubleshooting Windows Server, Active Directory, Group Policy and broader infrastructure environments.
• Investigating Fortinet and Meraki networking issues, including VPN connectivity and network performance.
• Identifying root causes and implementing long-term solutions rather than temporary fixes.
• Contributing to infrastructure deployments, technical projects and customer environment improvements.
• Supporting and mentoring junior engineers while sharing technical knowledge across the team.

What We're Looking For

Strong networking capability is essential for this position! Our client is looking for someone who can confidently investigate and resolve networking issues, not simply identify a problem before escalating it.

Ideally, you'll have:

• Demonstrated experience operating at a strong Level 2 capacity, ideally within an MSP.
• Solid networking knowledge across TCP/IP, DNS, DHCP, VLANs, VPNs, routing and switching.
• Hands-on experience troubleshooting firewalls, VPNs, switches and network connectivity.
• Experience with Fortinet and/or Meraki technologies would be highly regarded.
• Strong Microsoft 365 administration and troubleshooting skills.
• Experience across Windows Server, Active Directory, Group Policy and Microsoft cloud environments.
• Exposure to Intune, Entra ID, Azure and virtualised infrastructure.
• The ability to independently troubleshoot complex technical issues and communicate effectively with customers.
• A genuine interest in technology, continuous improvement and developing your technical expertise.

We're particularly interested in engineers who can demonstrate their technical capability through real-world examples of complex issues they've successfully resolved.

What's On Offer?

Our client understands the importance of attracting and retaining talented engineers and offers a range of benefits designed to support both professional development and work-life balance.

• $90k + Super, with additional flexibility for exceptional technical capability.
• Hybrid working arrangements.
• Access to a 9-day fortnight arrangement.
• Birthday leave and the option to purchase additional annual leave.
• Performance recognition and discretionary bonus opportunities.
• Exposure to diverse customer environments and modern technologies.
• Ongoing learning and development opportunities.
• Genuine pathways to progress into more senior technical positions.
• A supportive team environment where technical knowledge is shared and development is encouraged.