Lead Consultant-Stakeholder Management

XPT Software; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

XPT Software is seeking an experienced Senior Service Integration & Service Delivery Leader to oversee mission-critical, high-availability services within regulated enterprise environments. You will lead Service Delivery Managers and multi-vendor SIAM teams to ensure excellence across incident, change, and release management.

You will drive service stability, major incident management, continual service improvement, and governance, leveraging AI, automation and modern cloud technologies to

Qualifications

• Top 2 skills listed in the job posting.

Responsibilities

• Oversee incident, problem, change, release, monitoring and vulnerability management.
• Lead Service Delivery Managers and multi-vendor SIAM teams.
• Drive service stability, major incident management and continual service improvement.

Skills

Problem analysis & resolution

Communication & collaboration

Job description

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
  
• We have 120+technocrats in Australia working at our clientlocations.
  
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
  
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.
  

Nice to have skills(Top 2 only)

1. Problemanalysis and resolution

2. Communicationand Collaboration Skills Strong ability to work collaboratively withcrossfunctional teams, including superannuation experts and other softwaredevelopers, to deliver highquality solutions.

Detailed Job Description:

experienced Senior Service Integration & Service Delivery Leader to overseemission-critical, high-availability services within regulated enterpriseenvironments. The role will be responsible for leading Service DeliveryManagers and multi-vendor SIAM teams, ensuring operational excellence acrossIncident, Problem, Change, Release, Monitoring, and Vulnerability Management.The successful candidate will drive service stability, major incidentmanagement, continual service improvement, SLA/XLA governance, and servicetransition activities while leveraging AI, automation, and modern cloudtechnologies to optimize service delivery and business outcomes. Strongstakeholder management, leadership of complex service ecosystems, ITILexpertise, and a proven track record of delivering measurable operationalimprovements are essential.