Senior IT Field Support – Education, NSW (Flexible Hours)

TAFE NSW External; New South Wales; On-site; AUD 126,000 - 133,000; Full time

Job summary

TAFE NSW seeks a Senior Field Support Officer to deliver high-quality IT support across geographically dispersed campuses in NSW. The role involves handling complex service requests, diagnosing technical issues, and ensuring maximum availability of computer systems and infrastructure.

This Talent Pool is valid for 18 months and may be used to fill future temporary or permanent vacancies; location is negotiable across NSW.

Qualifications

• You will possess strong technical troubleshooting skills and the ability to support a broad range of IT issues across diverse technologies.
• You will diagnose problems, provide effective solutions, and deliver timely support with high customer satisfaction.
• You have demonstrated IT support experience in an educational environment.

Responsibilities

• Provide Digital Solutions Group support to staff, students and stakeholders across NSW.
• Respond to a broad range of service requests relating to computer systems, hardware, software and infrastructure.
• Travel to various campus locations within NSW as required.

Skills

Technical troubleshooting

IT support

Customer service

Job description

TAFE NSW seeks a Senior Field Support Officer to deliver high-quality IT support across geographically dispersed campuses in NSW. The role involves handling complex service requests, diagnosing technical issues, and ensuring maximum availability of computer systems and infrastructure.

This Talent Pool is valid for 18 months and may be used to fill future temporary or permanent vacancies; location is negotiable across NSW.