Senior Service Desk Officer

TAFE NSW External; Tamworth; Vor Ort; AUD 126.000 - 133.000; Vollzeit

Zusammenfassung

TAFE NSW is seeking a Senior Service Desk Officer to deliver high-quality IT support to staff, students, and stakeholders across NSW. The role focuses on resolving complex service requests in hardware, software, and infrastructure, ensuring smooth operations and optimal use of Digital Solutions Group resources.

The position supports a dynamic, collaborative environment with ongoing training, professional development, and flexible working options. A talent pool may be created for future vacancies.

Qualifikationen

• Demonstrated IT support experience in an educational environment.
• Willingness to travel to various campus locations as required.
• Strong technical troubleshooting skills and customer-focused mindset.

Aufgaben

• Provide Digital Solutions Group support to staff, students, and stakeholders.
• Respond to a broad range of service requests related to computers, hardware, software, and infrastructure.
• Maintain high levels of customer satisfaction and minimal disruption to operations.

Kenntnisse

IT troubleshooting

Technical support

Communication skills

Analytical thinking

Jobbeschreibung

TAFE NSW - Life Changing Careers

Senior Service Desk Officer

Talent Pool for future temporary and permanent opportunities

Location negotiable across NSW (subject to availability)

$126,168 – $132,556 salary package - includes base salary ($111,159 - $116,787), plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The Senior Service Desk Officer role is responsible for providing Digital Solutions Group support and assistance to geographically dispersed staff, students and key stakeholders focused on the provision of excellent customer support and services. Utilising strong technical skills and insights, the position responds to a broad range of Digital Solutions Group service requests (including irregular and more complex matters) in relation to computer systems, hardware, software and infrastructure in a way that enables maximum usage of the Digital Solutions Group resources and systems available.

We are seeking to create a Talent Pool, valid for 18 months, which may be used to fill future temporary and ongoing vacancies.

About You

You will possess strong technical troubleshooting skills and the ability to support a broad range of IT issues across diverse technologies. You will confidently diagnose problems, provide effective solutions, and deliver timely support, ensuring a high level of customer satisfaction and minimal disruption to business operations.

You bring sound judgement and initiative to managing complex support challenges, ensuring risks and issues are addressed in line with organisational policies and technology standards. You are an effective communicator with strong analytical and organisational skills, and you actively seek opportunities to improve services and processes. You foster positive working relationships, collaborate effectively across teams, and contribute to a culture of continuous improvement.

We are looking for someone with demonstrated IT Support experience in an educational environment.

In addition to the above, you may be required to travel to various other campus locations as per business requirements.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

Applications close 11.55pm AEDT Sunday 1st November 2026

Role-specific enquiries

contact Michael Richardson, Service Desk & Field Support Specialist, via email [e-mail] or phone [phone]

General recruitment and adjustment enquiries

contact Talent Acquisition Advisor Shweta Yadav via email [e-mail] or phone [phone]

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

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