Senior IT Service Delivery & Operations Leader

Private Advertiser; Western Australia; On-site; AUD 120,000 - 170,000; Full time

Job summary

Private Advertiser is seeking an on-site Manager, IT Service Operations in Perth, WA to lead the end-to-end delivery of managed IT services across client support channels. You will head the service desk, field support and software asset management, ensuring secure service that meets SLAs and ITIL best practices.

You will coordinate vendors and cloud providers, monitor performance and risk, and drive continuous improvement across the client organization.

Qualifications

• Demonstrated knowledge of IT service management and ITIL practices.
• Experience leading service desks, field support and asset management.
• Proven ability to manage vendors, contracts and risks.
• Strong governance, incident/change/problem management experience.
• Comfort with data reporting and client-facing communications.

Responsibilities

• Oversee service delivery, governance and continuous process improvement.
• Lead the service desk, field support and asset management teams.
• Coordinate with vendors and cloud providers, monitor performance and risk.
• Engage clients and stakeholders with clear, proactive communication.
• Uphold security and compliance across operations and reporting.

Skills

IT service management

ITIL

Leadership

Vendor management

Governance

Risk management

Strategic planning

Client liaison

Tools

RMM

PSA

Security tooling

Job description

Private Advertiser is seeking an on-site Manager, IT Service Operations in Perth, WA to lead the end-to-end delivery of managed IT services across client support channels. You will head the service desk, field support and software asset management, ensuring secure service that meets SLAs and ITIL best practices.

You will coordinate vendors and cloud providers, monitor performance and risk, and drive continuous improvement across the client organization.