Senior IT Operations & Support Specialist

DBS Bank Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

DBS Australia (Sydney) seeks a Senior Associate, IT Support Specialist to join Technology & Operations. You will provide hands-on Level 1–2 support across end-user devices, network connectivity and core IT services, resolving issues to ensure business continuity.

The role collaborates with regional teams, maintains system performance, supports infrastructure lifecyle activities, documents procedures and participates in risk and compliance initiatives in a fast-paced banking environment.

Qualifications

• 3–5 years of IT infrastructure or end-user support experience.
• Experience in enterprise tech environments, ideally financial services.
• Hands-on troubleshooting, deployment and maintenance of infrastructure.
• Experience coordinating with multiple stakeholders and vendors.
• Degree in Computer Science, IT or related field.
• ITIL Foundation or equivalent knowledge.
• Certifications in cloud, networking or infrastructure are a plus.
• CCNA/CCNP knowledge is advantageous.
• Strong Windows environment knowledge.
• Familiarity with Active Directory and endpoint management.

Responsibilities

• Provide Level 1–2 IT support across end-user devices and infrastructure.
• Diagnose and resolve desktop, laptop, printer and network issues.
• Coordinate with regional teams to investigate incidents.
• Support day-to-day operations to ensure high availability of systems.
• Maintain documentation, asset inventories and diagrams.
• Assist with technology modernisation initiatives.

Skills

IT infrastructure

End-user support

Windows environments

Networking basics

Active Directory

ITIL Foundation

Cloud platforms knowledge

Education

Bachelor's degree in Computer Science or IT

Tools

Windows Server

DNS/DHCP

Enterprise networking

Job description

DBS Australia (Sydney) seeks a Senior Associate, IT Support Specialist to join Technology & Operations. You will provide hands-on Level 1–2 support across end-user devices, network connectivity and core IT services, resolving issues to ensure business continuity.

The role collaborates with regional teams, maintains system performance, supports infrastructure lifecyle activities, documents procedures and participates in risk and compliance initiatives in a fast-paced banking environment.