Senior Associate, IT Support Specialist, Technology & Operations, DBS Australia (Sydney)

DBS Bank; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

DBS Australia (Sydney) seeks a Senior Associate, IT Support Specialist to join Technology & Operations. You will provide hands-on Level 1–2 support across end-user devices, network connectivity and core IT services, resolving issues to ensure business continuity.

The role collaborates with regional teams, maintains system performance, supports infrastructure lifecyle activities, documents procedures and participates in risk and compliance initiatives in a fast-paced banking environment.

Qualifications

• 3–5 years of IT infrastructure or end-user support experience.
• Experience in enterprise tech environments, ideally financial services.
• Hands-on troubleshooting, deployment and maintenance of infrastructure.
• Experience coordinating with multiple stakeholders and vendors.
• Degree in Computer Science, IT or related field.
• ITIL Foundation or equivalent knowledge.
• Certifications in cloud, networking or infrastructure are a plus.
• CCNA/CCNP knowledge is advantageous.
• Strong Windows environment knowledge.
• Familiarity with Active Directory and endpoint management.

Responsibilities

• Provide Level 1–2 IT support across end-user devices and infrastructure.
• Diagnose and resolve desktop, laptop, printer and network issues.
• Coordinate with regional teams to investigate incidents.
• Support day-to-day operations to ensure high availability of systems.
• Maintain documentation, asset inventories and diagrams.
• Assist with technology modernisation initiatives.

Skills

IT infrastructure

End-user support

Windows environments

Networking basics

Active Directory

ITIL Foundation

Cloud platforms knowledge

Education

Bachelor's degree in Computer Science or IT

Tools

Windows Server

DNS/DHCP

Enterprise networking

Job description

Senior Associate, IT Support Specialist, Technology & Operations, DBS Australia (Sydney)

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

Technology Operations & Support

• Provide hands-on Level 1 and Level 2 support across end-user computing, workplace technology, infrastructure, network connectivity and core IT services.
• Diagnose and resolve technical issues affecting desktops, laptops, printers, mobile devices, applications and network services.
• Coordinate with regional and Group Technology teams to investigate and resolve complex incidents and service disruptions.
• Support day-to-day technology operations to ensure high availability and performance of business-critical systems and services.
• Configure, deploy and maintain technology infrastructure, including workstations, operating systems, enterprise software and supporting platforms.
• Support infrastructure lifecycle activities such as patching, software upgrades, hardware refreshes and asset management.
• Assist with technology modernisation initiatives and the implementation of new infrastructure and technology solutions.
• Maintain accurate technical documentation, including asset inventories, network diagrams, operational procedures and troubleshooting guides.
• Support the operation of the Branch's technology control environment in alignment with internal policies, technology standards and regulatory requirements.
• Monitor and track technology risks, control gaps, end-of-life/end-of-support assets and remediation activities.
• Participate in control reviews, audit activities, risk assessments and compliance initiatives.
• Contribute to change, configuration and access management processes to maintain a secure and controlled technology environment.

Vendor & Third-Party Management

• Support vendor onboarding, due diligence assessments and ongoing operational governance activities.
• Monitor vendor performance against service level agreements (SLAs) and agreed service commitments.
• Work with vendors and internal stakeholders to resolve technology issues and drive service improvements.

Project Delivery & Stakeholder Engagement

• Support the delivery of technology projects and infrastructure initiatives in collaboration with local, regional and Group Technology teams.
• Participate in technical discussions, impact assessments, testing activities and implementation planning.
• Build effective working relationships with business users, vendors and technology teams across multiple locations.
• Contribute to knowledge sharing and continuous improvement initiatives within the team.

Requirements

• 3–5 years of experience in IT infrastructure, systems administration, technology operations or end-user support.
• Experience supporting enterprise technology environments within financial services or other regulated industries is advantageous.
• Demonstrated hands‑on experience in troubleshooting, deployment and maintenance of enterprise technology infrastructure and services.
• Experience working with multiple stakeholders, vendors and cross‑functional technology teams.
• Degree in Computer Science, Information Technology or a related discipline.
• ITIL Foundation certification, or equivalent knowledge of IT service management principles.
• Certifications or training in cloud technologies, enterprise networking, systems administration or infrastructure platforms will be viewed favourably.
• CCNA, CCNP or equivalent networking knowledge is advantageous.
• Good understanding of Microsoft Windows environments and enterprise workplace technologies.
• Knowledge of networking fundamentals including TCP/IP, LAN/WAN, DNS, DHCP, Wi‑Fi, routing and switching concepts.
• Familiarity with Active Directory, endpoint management, user access administration and infrastructure support.
• Exposure to cloud platforms, infrastructure services and data centre technologies is desirable.
• Understanding of technology risk, information security and operational controls within enterprise environments.
• Strong communication and stakeholder management skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• Proactive problem solver with strong analytical and troubleshooting capabilities.
• Organised, detail‑oriented and able to manage multiple priorities in a dynamic environment.
• Team player with a collaborative mindset and willingness to contribute beyond immediate responsibilities.
• Demonstrates initiative, accountability and a commitment to continuous learning and improvement.