Senior IT Experience Specialist - 12-Month Impact Role

AFL Telecommunications; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

AFL Telecommunications is seeking a Senior IT Experience Specialist to provide hands-on IT support across the organisation for a 12-month fixed-term period. You'll own complex incidents, service requests and technology improvements, collaborating with global IT teams and leaders to deliver reliable infrastructure and an improved user experience.

You'll deploy and manage devices with Intune and Tanium, support Microsoft 365, Active Directory, and networking services, and drive continual

Qualifications

• Demonstrated ability to resolve complex end-user IT issues.
• Experience collaborating with leaders, vendors and global IT teams.
• Knowledge of Microsoft applications, operating systems and endpoint management.

Responsibilities

• Diagnose and resolve complex hardware, software, connectivity, access and collaboration platform issues for onsite and remote employees.
• Partner with leaders and employees to understand technology challenges and develop practical solutions.
• Take ownership of incidents and requests through ServiceNow, remaining visible and proactive.
• Identify recurring issues and embed sustainable improvements.
• Deploy and maintain laptops, desktops and mobile devices using Microsoft Intune and Tanium.
• Support and administer Microsoft 365, Active Directory, Group Policy, Teams Telephony and approved user access.
• Troubleshoot remote connectivity and network technologies such as VPN, Zscaler, Fortinet and SD-WAN.
• Contribute to system upgrades, application deployments, device refreshes, documentation and continuous improvement initiatives.
• Establish and promote consistent support practices, documentation and service standards.

Skills

Problem-solving

Communication skills

Proactive mindset

Collaborative

Education

IT qualification or degree

Experience with ITIL/CompTIA A+

Tools

Microsoft Intune

Tanium

ServiceNow

Microsoft 365

Active Directory

Group Policy

VPN

Zscaler

Fortinet

SD-WAN

Teams Telephony

PowerShell

Job description

AFL Telecommunications is seeking a Senior IT Experience Specialist to provide hands-on IT support across the organisation for a 12-month fixed-term period. You'll own complex incidents, service requests and technology improvements, collaborating with global IT teams and leaders to deliver reliable infrastructure and an improved user experience.

You'll deploy and manage devices with Intune and Tanium, support Microsoft 365, Active Directory, and networking services, and drive continual