Mobile Tech Support Specialist - 12-Month Contract

Telstra Corporation; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Telstra Corporation in Australia is seeking a Mobile Technical Support Specialist to assist customers with mobile and unified communications products. You will resolve enquiries, log incidents and maintain service records while learning new technologies.

A 12-month fixed-term opportunity supports skill development in a nurturing tech environment. The role emphasises clear communication, ownership of tasks through to resolution, and collaboration with a diverse team.

Qualifications

• Customer service experience in mobile, IT service desk or contact centre settings.
• Clear, helpful communication and problem-solving mindset.
• Organised, dependable and quick to learn new systems and processes.
• Willingness to own tasks through to resolution and work with others.

Responsibilities

• Respond to customer enquiries about mobile and UC products by phone, email and digital channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use work instructions to identify issues, provide first-level support and escalate when needed.
• Keep customers informed with clear, accurate and timely updates.
• Maintain device, SIM and service records.

Skills

Customer service

Clear communication

Problem solving

Teamwork

Baseline security clearance

NV1 clearance preferred

ICT qualification

ITIL knowledge

Education

ICT qualification or certification

Job description

Telstra Corporation in Australia is seeking a Mobile Technical Support Specialist to assist customers with mobile and unified communications products. You will resolve enquiries, log incidents and maintain service records while learning new technologies.

A 12-month fixed-term opportunity supports skill development in a nurturing tech environment. The role emphasises clear communication, ownership of tasks through to resolution, and collaboration with a diverse team.