Senior Investigator, Professional Standards and Conduct

Department of Customer Service; Sydney; Híbrido; AUD 133.000 - 147.000; Jornada completa

Descripción de la vacante

Department of Customer Service is seeking a Senior Investigator to lead complex misconduct investigations and provide expert guidance on professional standards and conduct. The role emphasizes ethical leadership, legislative alignment, and strong decision-making support to senior leaders.

Based in Haymarket, Sydney with hybrid work arrangements. Salary range A$133,348–$146,945 plus super, 35 hours a week, ongoing full-time, and a talent pool for future opportunities.

Formación

• Experience leading end-to-end investigations.
• Ability to interpret legislation and policy.
• Strong analytical and communication skills.
• Discretion and integrity in handling sensitive matters.

Responsabilidades

• Lead end-to-end investigations into alleged misconduct involving executive and non-executive employees, ensuring procedural fairness and compliance with relevant legislation and codes of conduct.
• Provide strategic and operational advice to senior leaders on professional standards, ethical conduct, and risk mitigation.
• Analyse data and insights to design and deliver proactive education and training programs that support ethical leadership and HR capability.
• Collaborate with internal stakeholders and specialist teams to ensure timely and accurate ethical advice and contribute to policy development.
• Research and interpret legislation and policy to guide decision-making on complex matters, including criminal record assessments.
• Build strong relationships across the business to embed professional conduct practices and support organisational objectives.
• Identify and implement process improvements to enhance compliance systems and ensure adaptability to regulatory changes.

Conocimientos

Investigations

Case management

Legislation interpretation

Analytical thinking

Communication

Educación

Relevant qualifications or experience in investigations

Descripción del empleo

Senior Investigator, Professional Standards and Conduct Clerk Grade: 09/10 Employment Type: Ongoing, Full-time 35 hours per week and Talent Pool Creation Location: Haymarket, Sydney. Hybrid working arrangements including office attendance. Salary Range: $133,348 - 146,945 + super Professional Standards and Conduct Team, People Services, People & Culture. The People & Culture division at the Department of Customer Service has an exciting opportunity for a Senior Investigator to join our dynamic Professional Standards and Conduct team.

About the Role

We are seeking a highly skilled and principled Senior Investigator to lead and manage complex misconduct investigations and provide expert advice on professional standards and conduct matters. This role is pivotal in ensuring that ethical behaviour is embedded across the organisation and aligned with NSW Government values, legislation, and departmental policies.

Key Responsibilities

• Lead end-to-end investigations into alleged misconduct involving executive and non-executive employees, ensuring procedural fairness and compliance with relevant legislation and codes of conduct.
• Provide strategic and operational advice to senior leaders on professional standards, ethical conduct, and risk mitigation.
• Analyse data and insights to design and deliver proactive education and training programs that support ethical leadership and HR capability.
• Collaborate with internal stakeholders and specialist teams to ensure timely and accurate ethical advice and contribute to policy development.
• Research and interpret legislation and policy to guide decision-making on complex matters, including criminal record assessments.
• Build strong relationships across the business to embed professional conduct practices and support organisational objectives.
• Identify and implement process improvements to enhance compliance systems and ensure adaptability to regulatory changes.

About You

You are a trusted advisor with a strong background in investigations, ethics, and professional standards.

You bring:

• Relevant qualifications and/or demonstrated experience in investigations, case management, and applying legislation.
• Exceptional analytical and communication skills, with the ability to translate complex concepts into clear, actionable advice.
• Proven ability to manage sensitive matters with discretion, integrity, and sound judgement.
• A collaborative mindset and commitment to continuous improvement.

Why Join Us?

• Be part of a team that values integrity, transparency, and accountability.
• Work in a dynamic environment where your expertise directly contributes to public trust and organisational excellence.
• Enjoy flexible working arrangements and professional development opportunities.

Targeted Question " Please provide evidence of conducting a workplace investigation from end to end. In your response, outline how you ensured procedural fairness and legislative compliance, provided clear advice to senior stakeholders, and managed ethical or organisational risk."

Any questions about the position, reach out to Amy Lynch, Snr Investigator - TL Triage PS&C at [e-mail] Salary Grade 09/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: November 6th, 2026 at 11:59 pm.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail] . For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process